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For Companies At a Glance
- Tasks: Lead a new team to deliver top-notch pensions services and shape client outcomes.
- Company: Values-driven pensions organisation focused on quality and governance.
- Benefits: Influence team structure, develop junior members, and enjoy a collaborative culture.
- Why this job: Make a real impact in a newly formed team and drive service delivery.
- Qualifications: 5+ years in pensions roles, strong communication, and organisational skills.
- Other info: Opportunity to mentor and develop others while shaping processes.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established, values-driven pensions organisation to recruit a Client Delivery Manager for a newly created team within their Client Delivery function. This is a great opportunity for an experienced pensions professional who enjoys shaping services, building teams, and driving high-quality client outcomes. The role offers genuine influence over how the team is structured, how objectives are delivered, and how client service evolves.
The Role
Reporting to a Senior Manager, you will play a key role in delivering a high-quality pensions service to trustee bodies, sponsoring employers and employer committees across a portfolio of defined benefit pension schemes. As part of a newly formed team, you will have the opportunity to help design ways of working, embed best practice, and influence service delivery from the ground up.
Key Responsibilities
- Proactively support the delivery and coordination of all client delivery services across a portfolio of pension schemes
- Act as a key point of coordination between Client Relations and Trustee Services teams, ensuring efficient and responsive client engagement
- Provide project management support across a range of activities including annual scheme reviews, employer surveys, communications projects and ad-hoc initiatives
- Support and oversee employer communications, including announcements, booklets, presentations, webinars and events
- Coordinate employer mailing data and contribute to wider data governance initiatives
- Support Employer Committees through relationship management, reporting, governance documentation, budgeting and secretarial services
- Produce high-quality reporting, governance papers and business plans for engagement with trustees and employer bodies
- Identify and implement service improvements based on customer feedback and satisfaction measures
- Ensure effective risk controls are in place and all work is delivered in line with governance, data protection and information security policies
- Act as a professional ambassador for the organisation at all times
This role includes line management responsibility for two direct reports who will have little to no prior pensions experience. As such, this position is well suited to someone who enjoys coaching, training and developing others, and who can translate technical pensions knowledge into clear, practical guidance.
You will:
- Shape the structure, priorities and ways of working of a new Client Delivery team
- Support, train and develop junior team members, building their technical knowledge and confidence
- Allocate and oversee work, ensuring outputs meet quality, governance and regulatory standards
- Foster a positive, engaged, high-performance team culture
Skills & Experience
- At least 5 years’ experience in pensions client relationship or delivery roles
- Strong understanding of legislative and governance requirements affecting pension schemes
- Proven experience producing high-quality pension communications
- Excellent presentation, communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities
- Experience of multi-employer defined benefit arrangements
- Knowledge of the charitable or not-for-profit sector
Personal Attributes
- Customer-focused, professional and collaborative
- Comfortable working in a developing environment with scope to influence change
- Highly organised, risk-aware and quality-driven
- Motivated by building teams, improving processes and delivering excellent client outcomes
Why Apply?
- Be part of a newly created team with real influence over how it operates
- Shape service delivery rather than inherit existing processes
- Develop and mentor junior team members
- Work in a values-led organisation with a strong focus on quality and governance
Client Delivery Manager in North East employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for a Client Delivery Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about shaping services and driving client outcomes, think of examples from your past that showcase your ability to influence change and improve processes.
✨Tip Number 3
Practice your presentation skills! As a Client Delivery Manager, you'll need to communicate effectively with various stakeholders. Run through your key points with a friend or in front of a mirror to build confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our values-driven organisation. Plus, it gives us a chance to see your application in the best light possible!
We think you need these skills to ace Client Delivery Manager in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your pensions experience and any relevant projects you've managed. We want to see how you can shape services and drive client outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Client Delivery Manager role. Share specific examples of how you've built teams and improved processes in the past. Let us know how you can influence our new team!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to demonstrate your excellent communication skills. Whether it's through your CV, cover letter, or any additional documents, we want to see how you engage with clients and present information clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our values-driven organisation!
How to prepare for a job interview at Synchronicity Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions legislation and governance requirements. Being able to discuss these confidently will show that you’re not just familiar with the basics, but that you can also navigate the complexities of defined benefit schemes.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past, especially those related to client delivery or communications. Highlight your ability to coordinate between teams and ensure high-quality outcomes, as this is crucial for the role.
✨Demonstrate Your Coaching Ability
Since this role involves line management, be ready to talk about your experience in training and developing others. Share specific instances where you’ve translated complex information into clear guidance for junior team members.
✨Emphasise Your Customer Focus
Be prepared to discuss how you’ve put clients at the heart of your work. Use examples that illustrate your commitment to improving client outcomes and how you’ve used feedback to implement service improvements.
