At a Glance
- Tasks: Lead the onboarding of new pension scheme clients and ensure smooth delivery.
- Company: Leading pensions administration provider with a collaborative environment.
- Benefits: Opportunity for career growth and influence in a dynamic role.
- Other info: Flat structure with potential for team expansion as the pipeline grows.
- Why this job: Be at the heart of client delivery and shape how onboarding is done.
- Qualifications: Experience in pensions administration or risk transfer with implementation knowledge.
The predicted salary is between 60000 - 80000 € per year.
If you’ve spent your career in scheme implementation, and you’ve ever found yourself thinking “I enjoy the delivery side of this, but I’d like to be closer to shaping how it’s done”… this one might be worth a look.
I’m working on a Head of Onboarding role within a pensions administration function at a leading provider.
This isn’t a “sit above it and report on it” kind of role. It’s a “make sure it actually happens” kind of role.
You’d be leading the end-to-end onboarding of new pension scheme clients, taking responsibility for delivery across some increasingly complex transitions. It’s a growing pipeline and a space that’s becoming more technical, more varied, and more strategically important.
What makes this interesting is the structure. It’s a relatively flat environment, with separate teams covering administration, data, and client relationships but this role sits right at the centre of it, pulling everything together. You’re not managing every moving part directly, but you are accountable for making sure they move in the same direction.
That means influence is everything. Coordinating across teams, challenging where needed, unblocking issues, and keeping delivery on track. You’d also act as the main client contact during onboarding, so there’s a strong external-facing element too.
They’re looking for someone with a solid pensions background, whether from administration or risk transfer who has already stepped into implementation or onboarding and understands what “good delivery” actually looks like in practice. You don’t need to be a deep technical data specialist, but you do need to be data-aware and comfortable overseeing complex moving parts.
There’s one direct report to start with, but this is a function that’s expected to grow as the pipeline continues to build.
If you’ve come from a third-party administrator environment and are wondering what it looks like to move into a provider setting where you’re closer to the product, the proposition, and the direction of travel, this is exactly that kind of shift.
It’s hands-on, visible, and genuinely central to how the business delivers for its clients. If it resonates, or you know someone it might suit, please apply/share accordingly!
Head of Implementation in Norfolk employer: Synchronicity Group
As a leading provider in the pensions administration sector, we pride ourselves on fostering a collaborative and dynamic work environment where your contributions directly shape our client onboarding processes. With a focus on employee growth and a flat organisational structure, you will have the opportunity to influence key decisions and drive meaningful change while working alongside dedicated teams. Our commitment to professional development and a supportive culture makes us an excellent employer for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Implementation in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your delivery skills. Since this role is all about making sure things happen, be ready to showcase how you've successfully led projects and influenced teams in the past.
✨Tip Number 3
Showcase your understanding of the onboarding process. Be ready to discuss specific examples of how you've navigated complex transitions and kept everything on track, as this will resonate with what they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Implementation in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in scheme implementation and onboarding. We want to see how your background aligns with the role, so don’t hold back on showcasing your relevant skills!
Showcase Your Influence:Since this role is all about coordination and influence, be sure to include examples of how you've successfully led teams or projects in the past. We love seeing candidates who can demonstrate their ability to unblock issues and keep things moving smoothly.
Be Data-Aware:While you don’t need to be a technical data specialist, it’s important to show that you’re comfortable with data and understand its role in the onboarding process. Mention any experience you have with data management or analysis to give us confidence in your abilities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Synchronicity Group
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the nuances of scheme implementation and be ready to discuss what 'good delivery' looks like in practice. This will show that you're not just familiar with the basics, but that you can also contribute to shaping how things are done.
✨Demonstrate Your Coordination Skills
Since this role is all about pulling different teams together, think of examples from your past where you've successfully coordinated across departments. Be prepared to share specific instances where you’ve unblocked issues or influenced others to keep projects on track. This will highlight your ability to lead without direct authority.
✨Showcase Your Client-Facing Experience
As the main client contact during onboarding, it’s crucial to demonstrate your experience in managing client relationships. Prepare to discuss how you've handled client expectations, communicated effectively, and ensured satisfaction during complex transitions. This will underline your suitability for the external-facing aspect of the role.
✨Be Ready for Technical Discussions
While you don’t need to be a data specialist, being data-aware is essential. Familiarise yourself with the technical aspects of pensions administration and be ready to discuss how you’ve overseen complex moving parts in previous roles. This will show that you’re comfortable navigating the technical landscape, even if it’s not your primary focus.
