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- Tasks: Lead the implementation of DC Workplace Pension schemes and ensure smooth onboarding.
- Company: Join a long-standing provider known for delivering exceptional client experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a pivotal role that shapes client relationships and drives future growth.
- Qualifications: Experience in pension scheme implementations and strong project management skills are essential.
- Other info: We're looking for driven individuals who are solutions-focused and customer-obsessed.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a confident and experienced professional to lead the implementation of DC Workplace Pension schemes on behalf of our long-standing provider client. This is a pivotal role, responsible not only for delivering smooth and compliant scheme onboarding, including asset transition where required, but also for creating a standout experience for clients from day one.
You’ll bring strong project management capabilities, ensuring that timelines, risks, and customer expectations are handled with precision. At the same time, you’ll focus on building lasting client relationships, positioning the business as a trusted partner, and leaving a lasting impression that contributes to future growth.
Day-to-day responsibilities will include:
- Acting as a key liaison between clients and internal teams to ensure requirements are met and issues resolved swiftly.
- Leading end-to-end project delivery, including managing project boards and overseeing the full implementation lifecycle.
- Building and maintaining strong relationships with advisers, consultants, clients, and internal teams to ensure a seamless onboarding journey.
- Planning and overseeing asset transitions, managing out-of-market risks, and ensuring transparency throughout the process.
- Using expert knowledge of systems, products, and procedures to influence developments with a client-first approach.
- Effectively manage client expectations, timescales, and milestones, tailoring methodologies to each implementation’s complexity.
- Monitoring and reporting on implementation activity and identifying opportunities to increase membership and asset transfer uptake.
We’re keen to hear from candidates who bring a mix of technical knowledge, stakeholder management, and commercial awareness. You might not tick every box—but if you’re driven, solutions-focused, and customer-obsessed, we want to hear from you.
Ideally, you will have:
- Experience leading pension scheme implementations, particularly within DC.
- Relevant industry qualifications or studying towards/willing to study.
- Strong relationship-building and stakeholder management skills.
- Proven project management experience, including post-implementation review.
- A flexible, solutions-oriented mindset and ability to adapt to changing priorities.
- A professional, accountable approach and a commitment to delivering excellence.
- Confidence in setting and achieving ambitious goals.
Implementation Manager - DC employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager - DC
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in DC Workplace Pension schemes. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the pension scheme implementation field. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of your project management experience, particularly in leading implementations. Highlight how you've successfully managed timelines, risks, and client expectations in past roles.
✨Tip Number 4
Showcase your relationship-building skills by preparing to talk about how you've maintained strong connections with clients and stakeholders. Be ready to share strategies you've used to ensure seamless onboarding and client satisfaction.
We think you need these skills to ace Implementation Manager - DC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading pension scheme implementations, particularly within DC. Use specific examples that demonstrate your project management skills and relationship-building abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your relevant qualifications and how your experience aligns with the responsibilities outlined in the job description. Be sure to mention your solutions-oriented mindset and commitment to excellence.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed projects or client relationships. Use metrics to quantify your achievements, such as successful onboarding timelines or increased membership rates.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Synchronicity Group
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences in detail. Highlight specific examples where you successfully led implementations, managed timelines, and navigated risks. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Relationship-Building Abilities
Since this role involves significant client interaction, share examples of how you've built and maintained strong relationships with clients and stakeholders in the past. Discuss your approach to ensuring a seamless onboarding journey and how you’ve resolved issues swiftly.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends and regulations in DC Workplace Pension schemes. Being able to speak knowledgeably about the industry will show that you are not only qualified but also genuinely interested in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios where you had to adjust your approach due to changing priorities or unexpected challenges, showcasing your flexible mindset and solutions-oriented attitude.
