Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a new team to deliver top-notch pensions services and enhance client experiences.
- Company: A values-driven pensions organisation focused on quality and innovation.
- Benefits: Competitive salary, professional development, and the chance to shape your team's future.
- Why this job: Make a real impact in a newly formed team and drive high-quality outcomes.
- Qualifications: Experience in pensions and strong project management skills required.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established, values-driven pensions organisation to recruit a Client Delivery Manager for a newly created team within their Client Delivery function. This is a great opportunity for an experienced pensions professional who enjoys shaping services, building teams, and driving high-quality client outcomes. The role offers genuine influence over how the team is structured, how objectives are delivered, and how client service evolves.
The Role
Reporting to a Senior Manager, you will play a key role in delivering a high-quality pensions service to trustee bodies, sponsoring employers and employer committees across a portfolio of defined benefit pension schemes. As part of a newly formed team, you will have the opportunity to help design ways of working, embed best practice, and influence service delivery from the ground up.
Key Responsibilities
- Proactively support the delivery and coordination of all client delivery services across a portfolio of pension schemes.
- Act as a key point of coordination between Client Relations and Trustee Services teams, ensuring efficient and responsive client engagement.
- Provide project management support across a range of activities including annual scheme reviews, employer surveys, communications projects and ad-hoc initiatives.
- Support and oversee employer communications, including announcements, booklets, presentations, webinars and events.
- Coordinate employer mailing data and contribute to wider data governance initiatives.
- Support Employer Committees through relationship management, reporting, governance documentation, budgeting and secretarial services.
- Produce high-quality reporting, governance papers and business plans for engagement with trustees and employer bodies.
- Identify and implement service improvements based on customer feedback and satisfaction measures.
- Ensure effective risk controls are in place and all work is delivered in line with governance, data protection and information security policies.
- Act as a professional ambassador for the organisation at all times.
People Leadership
Client Delivery Manager employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for a Client Delivery Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about shaping services and driving client outcomes, think of examples from your past experiences that showcase your ability to influence and improve service delivery.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and client engagement can benefit the new team. Tailor your approach to highlight your experience with defined benefit pension schemes and your knack for building strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Delivery Manager role. Highlight your experience in pensions and any relevant project management skills. We want to see how you can shape services and drive client outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values-driven approach. Let us know how you can influence service delivery from the ground up.
Showcase Your Communication Skills: As a key point of coordination, strong communication is essential. In your application, give examples of how you've effectively managed relationships and communicated with various stakeholders. We love seeing those interpersonal skills in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Synchronicity Group
✨Know Your Pensions Stuff
Make sure you brush up on your knowledge of pensions, especially defined benefit schemes. Understand the key challenges and trends in the industry, as well as the specific services the organisation offers. This will show that you're not just interested in the role, but that you genuinely understand the field.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management, particularly in relation to client delivery. Prepare examples of how you've successfully coordinated projects or initiatives in the past, and be specific about the outcomes. This will demonstrate your ability to manage multiple tasks effectively.
✨Emphasise Relationship Management
Since this role involves a lot of coordination between teams and clients, highlight your relationship management skills. Share examples of how you've built strong relationships with clients or stakeholders, and how you've used those relationships to drive positive outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. This will help you demonstrate your proactive approach to service delivery and risk management.
