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For Companies At a Glance
- Tasks: Lead a new team to deliver high-quality pensions services and improve client outcomes.
- Company: Values-driven pensions organisation focused on quality and governance.
- Benefits: Opportunity to shape processes, develop junior team members, and influence service delivery.
- Why this job: Join a newly created team and make a real impact in the pensions sector.
- Qualifications: 5+ years in pensions roles, strong communication, and organisational skills required.
- Other info: Great chance to mentor others and work in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established, values-driven pensions organisation to recruit a Client Delivery Manager for a newly created team within their Client Delivery function. This is a great opportunity for an experienced pensions professional who enjoys shaping services, building teams, and driving high-quality client outcomes. The role offers genuine influence over how the team is structured, how objectives are delivered, and how client service evolves.
The Role
Reporting to a Senior Manager, you will play a key role in delivering a high-quality pensions service to trustee bodies, sponsoring employers and employer committees across a portfolio of defined benefit pension schemes. As part of a newly formed team, you will have the opportunity to help design ways of working, embed best practice, and influence service delivery from the ground up.
Key Responsibilities
- Proactively support the delivery and coordination of all client delivery services across a portfolio of pension schemes
- Act as a key point of coordination between Client Relations and Trustee Services teams, ensuring efficient and responsive client engagement
- Provide project management support across a range of activities including annual scheme reviews, employer surveys, communications projects and ad-hoc initiatives
- Support and oversee employer communications, including announcements, booklets, presentations, webinars and events
- Coordinate employer mailing data and contribute to wider data governance initiatives
- Support Employer Committees through relationship management, reporting, governance documentation, budgeting and secretarial services
- Produce high-quality reporting, governance papers and business plans for engagement with trustees and employer bodies
- Identify and implement service improvements based on customer feedback and satisfaction measures
- Ensure effective risk controls are in place and all work is delivered in line with governance, data protection and information security policies
- Act as a professional ambassador for the organisation at all times
This role includes line management responsibility for two direct reports who will have little to no prior pensions experience. As such, this position is well suited to someone who enjoys coaching, training and developing others, and who can translate technical pensions knowledge into clear, practical guidance.
You will:
- Shape the structure, priorities and ways of working of a new Client Delivery team
- Support, train and develop junior team members, building their technical knowledge and confidence
- Allocate and oversee work, ensuring outputs meet quality, governance and regulatory standards
- Foster a positive, engaged, high-performance team culture
Skills & Experience
- At least 5 years’ experience in pensions client relationship or delivery roles
- Strong understanding of legislative and governance requirements affecting pension schemes
- Proven experience producing high-quality pension communications
- Excellent presentation, communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities
- Experience of multi-employer defined benefit arrangements
- Knowledge of the charitable or not-for-profit sector
Personal Attributes
- Customer-focused, professional and collaborative
- Comfortable working in a developing environment with scope to influence change
- Highly organised, risk-aware and quality-driven
- Motivated by building teams, improving processes and delivering excellent client outcomes
Why Apply?
- Be part of a newly created team with real influence over how it operates
- Shape service delivery rather than inherit existing processes
- Develop and mentor junior team members
- Work in a values-led organisation with a strong focus on quality and governance
Client Delivery Manager in Bath employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager in Bath
✨Network Like a Pro
Get out there and connect with people in the pensions industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Delivery Manager role.
✨Showcase Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in shaping services and building teams. We want to see how you can drive high-quality client outcomes, so share specific examples of your past successes!
✨Prepare for Interviews
Do your homework on the organisation and its values. Be ready to discuss how you can influence service delivery and improve processes. We love candidates who can demonstrate their understanding of governance and risk management in pensions!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in the pensions sector.
We think you need these skills to ace Client Delivery Manager in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in pensions and client delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would engage with clients and team members.
Highlight Your Team Leadership Experience: As you'll be managing junior team members, share examples of how you've successfully coached or developed others in the past. We love seeing candidates who can inspire and build a positive team culture!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Synchronicity Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions legislation and governance requirements. Being able to discuss these confidently will show that you’re not just familiar with the basics, but that you can navigate the complexities of the role.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past, especially those related to client delivery or communications. Highlight your ability to coordinate between teams and ensure high-quality outcomes, as this is crucial for the Client Delivery Manager role.
✨Demonstrate Your Coaching Ability
Since this role involves training and developing junior team members, think of specific instances where you've mentored others. Be ready to explain how you translate complex information into clear guidance, which will be key in shaping your new team.
✨Emphasise Your Customer Focus
Prepare to discuss how you've used customer feedback to implement service improvements in previous roles. This will demonstrate your commitment to delivering excellent client outcomes and your proactive approach to enhancing service delivery.
