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Synchro

Workforce Management Specialist

Full-Time No home office possible

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Lead Consultant at Synchro | Digital & Technology | Hiring the best contract & permanent candidates across the UK and globally

Have You Thought of Relocating to Dubai?

Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available

We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialler operations, workforce planning, and real time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax free salary and world class career opportunities.

You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.

· 5+ years of experience in Workforce Management in a managerial role

· Hands on experience with WFM tools such as Genesys, Nice, or Verint

· Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)

· Extensive experience managing dialler operations and workforce analytics

· Exceptional analytical, problem-solving, and time management abilities

· Certifications in Lean, Business Analytics, COPC, or SWPP

· Experience with AI driven real-time analytics and automation

· Background in high volume outbound environments

Why Relocate to Dubai?

Tax-Free Income: Keep more of what you earn

Full Relocation Package: Flights, accommodation, and relocation assistance included

Visa Sponsorship: Comprehensive support with work permits and residency

Free Medical Insurance: High quality healthcare cover included

Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city

Location: Dubai, UAE

Salary: Competitive – Tax-Free!! Plus excellent benefits and a full and comprehensive relocation package.

Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Rich Blackmore at Synchro Recruitment to discuss the role in detail.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology
Industries

Banking and Financial Services

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