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- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, offering world-class career opportunities.
- Benefits: Enjoy a tax-free salary, full relocation package, and free medical insurance.
- Why this job: Experience year-round sunshine and accelerate your career in an international city.
- Qualifications: 5+ years in Workforce Management with hands-on experience in WFM tools.
- Other info: Visa sponsorship and comprehensive support for relocation included.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
Workforce Management Manager Requirements:
- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
Workforce Management Manager Desirable Skills:
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI-driven real-time analytics and automation
- Background in high volume outbound environments
Role Details:
- Role: Workforce Management Manager (Permanent)
- Location: Dubai, UAE
- Salary: Competitive, tax-free
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Workforce Management Manager (United Kingdom) employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager (United Kingdom)
✨Tip Number 1
Research the company and its culture thoroughly. Understanding their values and mission will help you align your experience with what they are looking for, making it easier to demonstrate your fit during any discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific WFM tools and methodologies you’ve used in your previous roles. Being able to articulate your hands-on experience with tools like Genesys or Nice will show that you’re ready to hit the ground running.
✨Tip Number 4
Familiarise yourself with the latest trends in workforce management, especially around AI-driven analytics. Showing that you’re up-to-date with industry advancements can set you apart from other candidates.
We think you need these skills to ace Workforce Management Manager (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Workforce Management, focusing on relevant managerial roles. Include specific examples of your hands-on experience with WFM tools like Genesys, Nice, or Verint.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your skills can contribute to the company's goals and your excitement about the tax-free income and relocation package.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel and PowerPoint, as well as your analytical and problem-solving abilities. If you have certifications in Lean, Business Analytics, or experience with AI-driven analytics, make sure to include these.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and keeps you on the radar of the hiring team.
How to prepare for a job interview at Synchro
✨Research the Company and Location
Before your interview, take some time to learn about the company and its operations in Dubai. Understanding their culture, values, and the specifics of relocating to Dubai will show your genuine interest and help you answer questions more effectively.
✨Highlight Relevant Experience
Make sure to emphasise your 5+ years of experience in Workforce Management, particularly any hands-on experience with WFM tools like Genesys, Nice, or Verint. Be prepared to discuss specific examples of how you've improved operational efficiency in previous roles.
✨Showcase Analytical Skills
Given the role's focus on performance management and analytics, be ready to demonstrate your analytical and problem-solving abilities. Prepare to discuss how you've used data to drive decisions and improve workforce strategies in past positions.
✨Prepare Questions About Relocation
Since this position involves relocating to Dubai, prepare thoughtful questions about the relocation package, lifestyle in Dubai, and support for settling in. This shows that you're serious about the move and helps you assess if it's the right fit for you.
