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- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, offering world-class career opportunities.
- Benefits: Enjoy a full relocation package, tax-free salary, and free medical insurance.
- Why this job: Relocate to sunny Dubai for an exceptional lifestyle and career growth.
- Qualifications: 5+ years in Workforce Management with experience in WFM tools and analytics.
- Other info: Visa sponsorship and comprehensive support for relocation included.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax-free salary and world-class career opportunities.
You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
Workforce Management Manager Requirements:- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI-driven real-time analytics and automation
- Background in high volume outbound environments
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Workforce Management Manager employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager
✨Tip Number 1
Network with professionals in the Workforce Management field, especially those who have experience in Dubai. Join relevant LinkedIn groups or forums where you can connect with industry experts and gain insights about the job market in the region.
✨Tip Number 2
Familiarise yourself with the specific WFM tools mentioned in the job description, such as Genesys, Nice, or Verint. Consider taking online courses or certifications to enhance your skills and demonstrate your commitment to potential employers.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailor your conversations during interviews to reflect how your experience aligns with their goals, particularly in enhancing operational efficiency and managing dialer operations.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to common scenarios in Workforce Management. Focus on your analytical and problem-solving skills, as well as your experience in high-volume outbound environments, to showcase your expertise.
We think you need these skills to ace Workforce Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Workforce Management, focusing on managerial roles. Include specific examples of your hands-on experience with WFM tools like Genesys, Nice, or Verint.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your skills align with the company's needs and your understanding of the role's responsibilities.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel and PowerPoint. Also, mention any certifications you have in Lean, Business Analytics, or other relevant areas that could set you apart.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your exceptional analytical and problem-solving skills. This could include specific challenges you've faced in previous roles and how you successfully managed them.
How to prepare for a job interview at Synchro
✨Research the Company and Location
Before your interview, take some time to learn about the company and its operations in Dubai. Understanding their culture, values, and the specifics of the role will help you tailor your responses and show genuine interest.
✨Showcase Your WFM Expertise
Be prepared to discuss your experience with Workforce Management tools like Genesys, Nice, or Verint. Highlight specific examples of how you've successfully managed dialer operations and workforce analytics in previous roles.
✨Demonstrate Analytical Skills
Since the role requires exceptional analytical abilities, come ready with examples of how you've solved complex problems in workforce management. Use metrics and outcomes to illustrate your impact on operational efficiency.
✨Prepare Questions for the Interviewer
Having insightful questions ready shows your enthusiasm for the role. Ask about the company's future plans in Dubai, the team you'll be working with, or how they measure success in the Workforce Management department.
