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- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, offering world-class career opportunities.
- Benefits: Enjoy a tax-free salary, full relocation package, and free medical insurance.
- Why this job: Relocate to sunny Dubai and enhance your career while enjoying an exceptional lifestyle.
- Qualifications: 5+ years in Workforce Management with experience in WFM tools and analytics.
- Other info: Comprehensive visa sponsorship and support for work permits included.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax-free salary and world-class career opportunities.
You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
Workforce Management Manager Requirements:- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI-driven real-time analytics and automation
- Background in high volume outbound environments
Role Details:
- Role: Workforce Management Manager (Permanent)
- Location: Dubai, UAE
- Salary: Competitive, tax-free
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Workforce Management Manager employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager
✨Tip Number 1
Network with professionals in the Workforce Management field, especially those who have experience in Dubai. Join relevant LinkedIn groups or forums where you can connect with industry experts and gain insights about the local job market.
✨Tip Number 2
Familiarise yourself with the specific WFM tools mentioned in the job description, such as Genesys, Nice, or Verint. Consider taking online courses or certifications to enhance your skills and demonstrate your commitment to potential employers.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailor your conversations during interviews to reflect how your experience aligns with their goals, particularly in enhancing operational efficiency.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to common scenarios in Workforce Management. Focus on your analytical and problem-solving skills, as these are crucial for the role and will help you stand out.
We think you need these skills to ace Workforce Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Workforce Management, especially your managerial roles and familiarity with WFM tools like Genesys, Nice, or Verint. Use specific examples to demonstrate your skills in workforce planning and performance management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your experience aligns with the company's needs and how you can contribute to their operational efficiency.
Highlight Relevant Skills: In your application, emphasise your analytical, problem-solving, and time management abilities. If you have certifications in Lean, Business Analytics, or experience with AI-driven analytics, make sure to include these as they are desirable skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at Synchro
✨Research the Company and Location
Before your interview, take some time to learn about the company and its operations in Dubai. Understanding their culture, values, and the specifics of the workforce management landscape in the region will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise your 5+ years of experience in Workforce Management, particularly any hands-on experience with WFM tools like Genesys or Nice. Be prepared to discuss specific examples of how you've improved operational efficiency in previous roles.
✨Demonstrate Analytical Skills
Given the importance of analytics in this role, be ready to showcase your analytical and problem-solving abilities. Prepare examples where you've used data to drive decisions or improve processes, especially in high-volume outbound environments.
✨Prepare Questions for the Interviewer
Having insightful questions ready shows your enthusiasm for the role. Ask about the company's future plans in Dubai, the team you'll be working with, or how they measure success in workforce management. This not only demonstrates your interest but also helps you assess if the role is right for you.
