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For Companies At a Glance
- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, offering world-class career opportunities.
- Benefits: Enjoy a tax-free salary, full relocation package, and free medical insurance.
- Why this job: Relocate to sunny Dubai and enhance your career while enjoying an exceptional lifestyle.
- Qualifications: 5+ years in Workforce Management with experience in WFM tools and analytics.
- Other info: Comprehensive visa sponsorship and support for work permits included.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax-free salary and world-class career opportunities.
You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
Workforce Management Manager Requirements:- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI-driven real-time analytics and automation
- Background in high volume outbound environments
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager
✨Tip Number 1
Familiarise yourself with the specific WFM tools mentioned in the job description, like Genesys, Nice, or Verint. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals already working in Dubai or those who have relocated there for similar roles. They can provide valuable insights into the local job market and may even refer you to opportunities within their organisations.
✨Tip Number 3
Highlight your experience in managing dialer operations and workforce analytics during any discussions or interviews. Be prepared to share specific examples of how you've improved operational efficiency in previous roles.
✨Tip Number 4
Research the lifestyle and work culture in Dubai to show your genuine interest in relocating. Being knowledgeable about the city and its benefits can help you stand out as a candidate who is truly excited about the opportunity.
We think you need these skills to ace Workforce Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Workforce Management, focusing on managerial roles. Include specific examples of your hands-on experience with WFM tools like Genesys, Nice, or Verint.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your skills align with the company's needs and your understanding of the role's responsibilities.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel and PowerPoint. Also, mention any certifications you have in Lean, Business Analytics, or other relevant areas that could set you apart.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your exceptional analytical and problem-solving skills. This could include specific challenges you've faced in previous roles and how you successfully managed them.
How to prepare for a job interview at Synchro
✨Research the Company and Location
Before your interview, take some time to learn about the company and its operations in Dubai. Understanding their culture, values, and the specifics of the role will help you tailor your responses and show genuine interest.
✨Showcase Your WFM Expertise
Be prepared to discuss your experience with Workforce Management tools like Genesys, Nice, or Verint. Highlight specific projects where you've successfully managed dialer operations or improved workforce analytics, as this will demonstrate your hands-on expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of examples from your past experiences where you effectively handled challenges in workforce planning or real-time performance management.
✨Discuss Relocation Enthusiasm
Since this role involves relocating to Dubai, express your enthusiasm for the move. Talk about how you see this opportunity as a chance for personal and professional growth, and mention any research you've done about living in Dubai.
