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- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, offering world-class career opportunities.
- Benefits: Enjoy a tax-free salary, full relocation package, and free medical insurance.
- Why this job: Relocate to sunny Dubai for an exceptional lifestyle and career growth.
- Qualifications: 5+ years in Workforce Management with experience in WFM tools and analytics.
- Other info: Visa sponsorship and comprehensive support for relocation included.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax-free salary and world-class career opportunities.
You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
Workforce Management Manager Requirements:- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI-driven real-time analytics and automation
- Background in high volume outbound environments
- Tax-Free Income: Keep more of what you earn
- Full Relocation Package: Flights, accommodation, and relocation assistance included
- Visa Sponsorship: Comprehensive support with work permits and residency
- Free Medical Insurance: High-quality healthcare cover included
- Exceptional Lifestyle: Year-round sunshine, world-class infrastructure, and career acceleration in a dynamic international city
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Workforce Management Manager employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager
✨Tip Number 1
Familiarise yourself with the specific WFM tools mentioned in the job description, such as Genesys, Nice, or Verint. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Network with professionals already working in Dubai or those who have relocated there. They can provide valuable insights into the local job market and may even refer you to opportunities within their organisations.
✨Tip Number 3
Highlight any experience you have with AI-driven analytics and automation in your discussions. This is a desirable skill for the role, and showcasing your knowledge in this area can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your strategic approach to workforce planning and performance management during interviews. Be ready to share specific examples of how you've enhanced operational efficiency in previous roles.
We think you need these skills to ace Workforce Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Workforce Management, focusing on managerial roles. Include specific examples of your hands-on experience with WFM tools like Genesys, Nice, or Verint.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your skills align with the company's needs and your excitement about the tax-free income and relocation package.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel and PowerPoint, as well as your analytical and problem-solving abilities. If you have certifications in Lean or Business Analytics, make sure to include those too.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing. This may include submitting your application through a particular platform or addressing it to a specific person, such as Harry Egginton at Synchro Recruitment.
How to prepare for a job interview at Synchro
✨Research the Company and Location
Before your interview, take some time to learn about the company and its operations in Dubai. Understanding their culture, values, and the specifics of the workforce management landscape in the region will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise your 5+ years of experience in Workforce Management, particularly any hands-on experience with WFM tools like Genesys, Nice, or Verint. Be prepared to discuss specific examples of how you've improved operational efficiency in previous roles.
✨Showcase Analytical Skills
Given the importance of analytical abilities in this role, be ready to discuss your problem-solving strategies and how you've used data to drive decisions. Prepare examples that demonstrate your proficiency in workforce analytics and real-time performance management.
✨Prepare Questions About Relocation
Since this position involves relocating to Dubai, prepare thoughtful questions about the relocation package, lifestyle in Dubai, and support for settling in. This shows that you're serious about the move and helps you gauge if it's the right fit for you.
