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- Tasks: Build and grow an online client community while managing engaging events.
- Company: Exciting fintech company revolutionising financial services with innovative technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Lead community engagement and make a real impact in the fintech space.
- Qualifications: Experience in community management and event planning, preferably in financial services.
- Other info: Join a dynamic team and shape the future of client interactions.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a growing fintech company that supports Wealth Management and Financial Planning firms through intuitive client-portal technology. Our platform helps firms streamline operations, ensure compliance, and improve client engagement.
Reporting to the Head of Marketing and working closely with the Events Lead, this role leans towards community management while also running a programme of client, prospect, and industry events. You’ll play a key role in building, launching, and sustaining an engaged client community, alongside coordinating events that complement community activity. The role is hybrid, with some travel required (approx. 20%).
Key Responsibilities- Community Ownership: Build and grow a vibrant online client community, seeding content, onboarding members, and driving ongoing engagement.
- Events Management: Plan and deliver client, prospect, and industry events that support engagement and brand presence.
- Engagement & Insight: Monitor discussions, encourage participation, and connect members. Surface recurring themes, challenges, and opportunities to inform product, marketing, and client services.
- Collaboration: Work closely with product, client services, and marketing teams to translate customer insights into community discussions, resources, and events.
- Strategy & Measurement: Own community governance, tone, and engagement metrics, ensuring continuous improvement.
- Proven experience running and growing online communities, ideally in financial services or a B2B environment.
- Event management experience is essential.
- Confident in using insights from the community to influence internal teams and decisions.
- Proactive, strategic, and comfortable taking ownership of engagement and events.
This is a unique opportunity to lead community engagement at a growing fintech, shape client interactions, and deliver events that have real impact on both clients and the business.
Get in touch with Joely at Synchro to learn more!
Community Manager in London employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who are already in community management roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your event management skills! If you've organised any events, even small ones, make sure to highlight these experiences in conversations. Share what you learned and how you engaged participants – it’ll show you’re ready for the role.
✨Tip Number 3
Be proactive in discussions! Join relevant online communities and forums related to financial services and community management. Share insights, ask questions, and get involved – this will not only boost your visibility but also demonstrate your passion for the field.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your enthusiasm for the role and gives you a better chance to stand out!
We think you need these skills to ace Community Manager in London
Some tips for your application 🫡
Show Your Community Spirit: When you're writing your application, make sure to highlight any experience you have in building and managing online communities. We want to see how you've engaged members and created a vibrant atmosphere, especially in financial services or B2B settings.
Event Management Experience is Key: Don’t forget to mention your event management skills! Share specific examples of events you've planned and delivered, as this role involves coordinating client and industry events that really resonate with our community.
Be Proactive and Strategic: We love candidates who take initiative! In your application, demonstrate how you've used insights from community interactions to influence decisions and strategies. Show us that you’re not just reactive but also proactive in driving engagement.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Synchro
✨Know Your Community
Before the interview, dive deep into the fintech company's community. Understand their client base, the challenges they face, and how the company’s platform addresses these issues. This knowledge will help you demonstrate your passion for community management and show that you're ready to engage with their audience.
✨Showcase Your Event Management Skills
Prepare specific examples of events you've managed in the past. Highlight your role in planning, executing, and measuring the success of these events. Be ready to discuss how you can apply these experiences to create impactful client and industry events for the company.
✨Engagement Strategies Matter
Think about innovative ways to drive engagement within an online community. Bring ideas to the table on how to onboard new members and keep discussions lively. Showing that you have a proactive approach to community engagement will set you apart from other candidates.
✨Collaboration is Key
Be prepared to discuss how you’ve worked with cross-functional teams in the past. Emphasise your ability to translate community insights into actionable strategies for product and marketing teams. This will demonstrate your understanding of the collaborative nature of the role and your readiness to contribute.
