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- Tasks: Build and grow an online client community while managing engaging events.
- Company: Join a dynamic fintech company revolutionising financial services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Lead community engagement and make a real impact in the fintech space.
- Qualifications: Experience in community management and event planning is essential.
- Other info: Collaborative environment with a focus on innovation and client interaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a growing fintech company that supports Wealth Management and Financial Planning firms through intuitive client-portal technology. Our platform helps firms streamline operations, ensure compliance, and improve client engagement.
Reporting to the Head of Marketing and working closely with the Events Lead, this role leans towards community management while also running a programme of client, prospect, and industry events. You’ll play a key role in building, launching, and sustaining an engaged client community, alongside coordinating events that complement community activity. The role is hybrid, with some travel required (approx. 20%).
Key Responsibilities- Community Ownership: Build and grow a vibrant online client community, seeding content, onboarding members, and driving ongoing engagement.
- Events Management: Plan and deliver client, prospect, and industry events that support engagement and brand presence.
- Engagement & Insight: Monitor discussions, encourage participation, and connect members. Surface recurring themes, challenges, and opportunities to inform product, marketing, and client services.
- Collaboration: Work closely with product, client services, and marketing teams to translate customer insights into community discussions, resources, and events.
- Strategy & Measurement: Own community governance, tone, and engagement metrics, ensuring continuous improvement.
- Proven experience running and growing online communities, ideally in financial services or a B2B environment.
- Event management experience is essential.
- Confident in using insights from the community to influence internal teams and decisions.
- Proactive, strategic, and comfortable taking ownership of engagement and events.
This is a unique opportunity to lead community engagement at a growing fintech, shape client interactions, and deliver events that have real impact on both clients and the business.
Get in touch with Joely at Synchro to learn more!
Community Manager employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who are already in community management roles. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your community management projects and events you've organised. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like the one in the job description. Express your interest in community management and how you can add value to their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our community-focused mission.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Your Community Spirit: When you're writing your application, make sure to highlight any experience you have in building and managing online communities. We want to see how you've engaged members and created a vibrant atmosphere, especially in financial services or B2B settings.
Event Management Experience is Key: Don’t forget to showcase your event management skills! Whether it’s client events or industry gatherings, we’re keen to know how you’ve planned and executed successful events that drive engagement and brand presence.
Be Proactive and Strategic: We love candidates who take ownership! In your application, share examples of how you've been proactive in your previous roles. Show us how you’ve used insights from community discussions to influence decisions and improve engagement.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this unique opportunity to join our growing fintech team.
How to prepare for a job interview at Synchro
✨Know Your Community
Before the interview, dive deep into the fintech company's community. Understand their client base, the challenges they face, and how the company’s platform addresses these issues. This knowledge will help you demonstrate your passion for community management and show that you're ready to engage with their audience.
✨Showcase Your Event Management Skills
Prepare specific examples of events you've managed in the past. Highlight your role in planning, executing, and measuring the success of these events. Be ready to discuss how you can apply these experiences to enhance the company's client and industry events.
✨Engagement Strategies Matter
Think about innovative ways to drive engagement within a community. Bring ideas to the table on how to onboard new members and keep discussions lively. Showing that you have a proactive approach to community engagement will set you apart from other candidates.
✨Collaboration is Key
Be prepared to discuss how you’ve worked with different teams in the past. The role requires collaboration with product, client services, and marketing teams, so share examples of how you’ve successfully translated insights into actionable strategies. This will demonstrate your ability to work cross-functionally.
