Synchro are hiring for an experienced Senior Support Engineer to join a large and growing organisation, which will support a broad & varied portfolio of customers and technologies.
This is a great opportunity for someone currently working in an MSP environment, or a 3rd Line / Senior Support Engineer looking to broaden their technical exposure beyond a single customer environment.
You will be providing a wide range of technical support across multiple customers, including very strong troubleshooting skills Windows Server & Desktop environment. You will be adept in supporting Microsoft 365, Entra ID and Intune, as well as working across networking, firewalls, TCP/IP and DNS. You will have previously supported virtualised environments and storage
Required skills & experience
- Strong Senior Support / 2nd & 3rd Line experience
- Solid Windows Server & Desktop knowledge
- Good understanding of networking and virtualisation
- Experience with Microsoft 365
- Customer-focused with strong communication skills
- Self-motivated and comfortable working independently
- Willingness to participate in an out-of-hours on-call rota
- Happy working across multiple technologies and customer environments
Experience with NetApp, Cisco, HPE, VMware, Microsoft Endpoint/Intune, SQL Server, Dynamics or firewalls would be advantageous although not essential.
This role is based out of Alcester, however hybrid remote working is on offer, with 3 days in the office and 2 days remote.
Role Summary
Location: Alcester, with hybrid working as detailed above
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Senior Information Technology Support Engineer in Alcester employer: Synchro
At Synchro, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in Leicester. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge technologies in AI and cloud solutions. Join us to be part of a dynamic team where your contributions are valued and rewarded, making a meaningful impact in the tech industry.
