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For Companies At a Glance
- Tasks: Support customers with tech issues and build PCs while learning from experienced engineers.
- Company: Dynamic IT support company serving over 250 businesses.
- Benefits: Hands-on experience, mentorship, and potential for a full-time role.
- Why this job: Gain real IT experience and make a difference in a fast-paced environment.
- Qualifications: Computer Science student with curiosity and basic tech knowledge.
- Other info: No CV needed; just share your interest to apply!
The predicted salary is between 13 - 16 £ per hour.
South Manchester - onsite
Why This Role?
- Get hands‑on with real customers, solving live issues — not just shadowing.
- Learn directly from experienced engineers, not manuals.
- Build your skills across Office 365, networking, hardware, and desktop support.
- Be part of a business that supports 250+ companies and manages over 5,000 workstations.
What You’ll Be Doing
- Acting as the first point of contact for technical issues — via email, phone or ticket.
- Supporting customers with Office 365, Windows 10, hardware and software troubleshooting.
- Building and configuring PCs and laptops, assisting with onsite networking.
- Installing, configuring and supporting common business applications.
- Monitoring system alerts and proactively resolving issues.
- Contributing to knowledge base content and internal documentation.
- Ensuring ticketing systems are up to date, and SLAs are met.
- Following security protocols and helping to maintain compliance.
What You’ll Need to Bring
- You’re a Computer Science (or similar) student, looking for a hands‑on role.
- You’re naturally curious, a problem solver, and keen to learn.
- You’re comfortable with people – great communication is as important as technical skill.
- You’ve got some familiarity with Microsoft 365, Windows OS, or networking basics.
- You’re organised, proactive, and eager to gain real IT experience.
What You’ll Get
- A placement that prepares you for a real career in IT.
- Exposure to cloud services, networking, field engineering, and cyber security.
- Training, mentorship, and the opportunity to grow into a full‑time role.
- Experience working with a business that supports organisations with a combined turnover of £400m+.
If you're ready to take your learning beyond the classroom and into a fast-moving, supportive tech environment, we’d love to hear from you. No CV? No problem. Just send a short message explaining your interest, and we’ll take it from there.
First Line Support in Manchester employer: Synaxia Group
Contact Detail:
Synaxia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support in Manchester
✨Tip Number 1
Get to know the company! Research their values, culture, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to explain technical issues in simple terms is key. Try role-playing with friends or family to build your confidence.
✨Tip Number 3
Don’t just wait for job openings to apply! Reach out directly through our website and express your interest. A proactive approach can really make you stand out from the crowd.
✨Tip Number 4
Show off your problem-solving skills! Think of examples where you've tackled tech issues before, whether in school projects or personal experiences. Be ready to share these during your chats with us.
We think you need these skills to ace First Line Support in Manchester
Some tips for your application 🫡
Be Yourself: When you write your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for tech and why you're excited about this role.
Show Your Curiosity: Since you're a naturally curious problem solver, make sure to highlight that in your application. Talk about any projects or experiences where you've tackled challenges head-on, especially with tech!
Keep It Relevant: Tailor your message to the job description. Mention your familiarity with Microsoft 365, Windows OS, or any networking basics you've picked up. This shows us you're ready to jump into the role!
Easy Application Process: No CV? No worries! Just send us a short message explaining your interest in the role. Keep it simple and straightforward, and we’ll take it from there. We can’t wait to hear from you!
How to prepare for a job interview at Synaxia Group
✨Know Your Tech Basics
Brush up on your knowledge of Office 365, Windows 10, and basic networking. Be ready to discuss how you've used these tools in the past or any projects you've worked on. This shows you're not just familiar with the tech but can also apply it.
✨Practice Your Communication Skills
Since this role involves direct customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Clear communication can set you apart from other candidates.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled challenges in the past, whether in school projects or personal experiences. Highlight your curiosity and eagerness to learn, as these traits are crucial for a First Line Support role.
✨Be Ready to Discuss Compliance and Security
Familiarise yourself with basic security protocols and compliance standards relevant to IT support. Being able to discuss these topics will demonstrate your understanding of the importance of security in tech roles.