At a Glance
- Tasks: Lead customer insights to enhance operational planning and improve service delivery.
- Company: Join a globally recognised brand in a modern tech environment.
- Benefits: Competitive salary, remote work, and a chance to make a real impact.
- Other info: Urgent role with immediate start; great opportunity for career growth.
- Why this job: Shape the future of customer support with your data expertise.
- Qualifications: Experience in customer support and strong data analysis skills required.
The predicted salary is between 65000 - 80000 £ per year.
Synapri are currently supporting a globally recognised brand in their search for a Senior Customer Insights Manager on a 9 month FTC (maternity cover). They are looking for someone with proven experience working in a Customer Support, Contact Centre or Service Ops environment (familiarity with ticket queues, SLAs, AHT, shrinkage, workload routing etc) to build a single source of truth for predictive volume forecasts and capacity/staffing models to move toward proactive operational planning. This company is a modern tech environment so have a preference to candidates who have worked for recognised brands with similar set ups.
KEY SKILLS REQUIRED
- Expert skills with Looker, having previously built a single source of truth
- Strong understanding of data architecture (BigQuery) to communicate effectively with engineering teams
- Ability to translate complex data into effective strategy and insights
- Knows what "good" looks like when it comes to data excellence and governance
- Customer Support/Contact Centre environment experience
- Confident advocating for system improvements to ensure tools are suitable for business needs
DETAILS
- Location: Remote (UK/Europe)
- Salary: £65-80k (pro-rata'd)
- Start Date: ASAP
- Duration: 9 months fixed-term contract
This is an urgent role, so please apply ASAP for immediate consideration.
Customer Insights Manager in Worcester employer: Synapri
As an Agile Delivery Manager with us, you'll be part of a dynamic team dedicated to driving meaningful change within a central government department. Our hybrid work culture promotes flexibility and collaboration, allowing you to engage with cross-functional teams while contributing to impactful transformation programmes. We prioritise employee growth through continuous improvement initiatives and offer a supportive environment where your expertise in agile methodologies will thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Manager in Worcester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Synapri.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Synapri. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Insights Manager in Worcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Synapri.
How to prepare for a job interview at Synapri
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Synapri's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Synapri offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
