Vetting: SC security clearance or eligibility
Government client requires Service Owners within either Platform & Infrastructure / Security & Identity / Service experience. to be accountable for the end-to-end quality, performance, benefits and outcomes of the service portfolio within the Programme.
Service Owner will manage their service(s) day-to-day, working within the vision, roadmap and priorities set by the Lead Service Owner, and will ensure user needs, operational requirements, security obligations and business outcomes are balanced throughout Discovery, Alpha and subsequent delivery phases.
You will work closely with Product Managers, User Researchers, Service Designers, Business Analysts, architects, commercial colleagues, suppliers and partner departments to help build a coherent service model rather than a collection of technology components.
- Proven experience as a Service Owner or Deputy Service Owner in HMG, public sector or a comparable regulated environment.
- Strong understanding of the GDS Service Standard and experience taking services through Discovery, Alpha, Beta and/or Live phases.
- Experience owning or shaping digital workplace, collaboration, productivity, end-user computing, knowledge-management or AI-enabled services (relevant to Service Experience applicants) or platform, infrastructure, security or identity services (relevant to Platform & Infrastructure / Security & Identity applicants).
- Ability to work effectively within a multidisciplinary team spanning product, UCD, architecture, business analysis, suppliers and service management.
- Experience contributing to business cases, including cost modelling, benefits realisation, service transition and workforce planning.
- Sound governance, assurance and risk-management capability, including supporting service boards, reporting and senior decision-making.
- Excellent stakeholder engagement and written communication skills, including contributing to board-ready papers and executive summaries.
Business Change Delivery
- Experience supporting business change in medium- to large-scale programmes, preferably in secure or complex government environments.
- Practical understanding of adoption, readiness and stakeholder-engagement disciplines.
Stakeholder Engagement
- Ability to work with senior stakeholders, operational teams and user communities across multiple departments.
- Experience facilitating workshops and structured engagement sessions.
Readiness, TOM & Operational Change
- Experience contributing to TOM development, organisational readiness assessments and user-journey design.
Communications & Materials Development
- Ability to prepare clear, engaging and concise communications, guides and briefing materials for diverse audiences.
- Experience working in SECRET-grade or similarly secure environments.
- Knowledge of cloud, air-gapped or classified collaboration platforms.
- Experience of SIAM, consortium, brokerage or multi-supplier operating models.
- Working understanding of ITIL 4 and integration with agile service delivery.
- Experience commissioning or acting on user research and service design evidence.
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Service Owner employer: Synapri
At Synapri, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team enjoys flexible remote working arrangements with the opportunity for occasional office interactions in London, ensuring a healthy work-life balance while contributing to cutting-edge LegalTech solutions. We are committed to employee growth, providing access to training and development resources that empower our engineers to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Owner
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Synapri are looking for when hiring for a Service Owner.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Synapri for the Service Owner, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Synapri as a Service Owner, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Synapri’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Service Owner.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Synapri, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Synapri's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Synapri. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Synapri
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Synapri uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Synapri. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
