At a Glance
- Tasks: Own and enhance digital service experiences in a dynamic, hybrid environment.
- Company: Join a leading organisation focused on user-centred service delivery.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work with diverse teams and gain valuable insights into public sector services.
- Why this job: Make a real difference in digital transformation and improve user outcomes.
- Qualifications: Experience in service ownership and strong stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
Location: London (hybrid working - 2-3 days onsite)
Duration: 12 months +
Vetting: SC security clearance will be required
Essential Skills
- Service Experience Ownership: Proven experience owning and improving end-to-end digital or technology service experiences within large, complex organisations.
- User-Centred Service Delivery: Strong experience understanding user needs and translating insight into measurable service improvements across multiple channels and touchpoints.
- Service Management: Experience defining service strategy, roadmaps, service levels, KPIs and continual service improvement plans.
- Digital Transformation: Demonstrable experience supporting major digital transformation, service modernisation or operating model change programmes.
- Service Performance & Improvement: Ability to use service data, user feedback and performance measures to identify issues, prioritise improvements and improve user outcomes.
- Stakeholder Management: Strong experience working across Product, Technology, Service Management, Operations, Change and senior leadership teams.
- Supplier & Delivery Management: Experience coordinating internal teams and third-party suppliers to deliver consistent end-to-end service outcomes.
Desirable Skills
- Previous Central Government or wider UK Public Sector service ownership experience.
- Knowledge of GDS Service Standard, Service Manual and user-centred design principles.
- Experience delivering services across complex, cross-government or multi-agency environments.
- Knowledge of ITIL v4, SIAM and modern service management practices.
- Experience with ServiceNow or equivalent enterprise service management platforms.
- Understanding of accessibility, inclusive design and assisted digital requirements.
- Experience establishing service experience metrics, user satisfaction measures and continuous improvement frameworks.
Security Clearance: Willing and eligible to obtain SC clearance; active SC clearance advantageous.
Our client operates hybrid working 2-3 days in London, with occasional client site visits required into Glasgow.
Service Experience Service Owner employer: Synapri
At Synapri, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team enjoys flexible remote working arrangements with the opportunity for occasional office interactions in London, ensuring a healthy work-life balance while contributing to cutting-edge LegalTech solutions. We are committed to employee growth, providing access to training and development resources that empower our engineers to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Experience Service Owner
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Synapri. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Synapri.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Synapri.
We think you need these skills to ace Service Experience Service Owner
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Synapri and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Synapri
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Synapri will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Synapri.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Synapri.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Synapri. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
