Job Title: Service Delivery Project Manager
Type: Contractor
Location: London (hybrid)
Duration: 12 months initial
Vetting: SC security clearance or eligible
The Service Delivery Project Manager is responsible for orchestrating the end-to-end execution and delivery of projects within the Programme. The role bridges the gap between project planning, operational transition and continuous service quality.
You will lead multidisciplinary teams, external vendors and key business stakeholders to deliver complex IT services, manage transition to delivery milestones, ensure service solutions are delivered on time, within budget, and to high customer satisfaction standards.
The successful Service Delivery Project Manager will:
- Drive End-to-End Project Execution
- Manage communications and expectations with key stakeholders and suppliers
- Support successful service transition into operational use
- Enable alignment between architecture, technology delivery, service management and business change activities across the programme
Responsibilities
End-to-End Service Delivery: Coordinating cross-functional team to design, build and transition Services through the full project lifecycle.
End-to-End Governance: Direct planning, execution, and closure of IT Service delivery projects.
Reporting: Maintain accurate project plans, budget tracking and regular reports for senior stakeholders.
Stakeholder and Vendor Alignment: Partner with internal delivery workstreams, business stakeholders, and external managed service providers to align deliverables, meticulously track dependencies and manage expectations.
Risk and Issue management: Proactively identify and manage project risks, issues, and service dependencies, implementing clear mitigation strategies and escalation paths.
Operational Readiness and Transition: Drive ITIL aligned service transition, ensuring comprehensive documentation, user training and support handovers are complete.
Change Adoption: Support business readiness and change management activities to maximise user adoption and minimise operational disruption.
- Proven track record as a Project Manager with a heavy emphasis on IT Service Delivery and IT Operation transition.
- Strong understanding of Project and Service Management frameworks such as PRINCE2, AGILE and ITIL.
- Demonstrated ability to manage multiple concurrent projects in a fast-paced environment.
- Exceptional stakeholder management and influencing abilities, capable of translating technical.
- Proficiency in project management tools (e.g. MS Project and Jira).
- Experience in working Government or defence programmes.
Service Delivery Project Manager employer: Synapri
At Synapri, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team enjoys flexible remote working arrangements with the opportunity for occasional office interactions in London, ensuring a healthy work-life balance while contributing to cutting-edge LegalTech solutions. We are committed to employee growth, providing access to training and development resources that empower our engineers to excel in their careers.
