At a Glance
- Tasks: Engage with users to understand their needs and improve service offerings.
- Company: Join a forward-thinking organisation in London/Milton Keynes with a hybrid work model.
- Benefits: Flexible working, competitive pay, and the chance to gain ITIL certification.
- Other info: 6-month contract with opportunities for growth and development.
- Why this job: Make a real difference by shaping services that meet user needs.
- Qualifications: Awareness of products/services and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location
London/Milton Keynes (hybrid working)
Duration
6 months +
Vetting
SC security clearance will be required
Essential Skills
- Show an awareness of different products and services
- Identify and engage with users or stakeholders to collate user needs evidence
- Understand and define research that fits user needs
- Use quantitative and qualitative data about users to turn user focus into outcomes
- Work independently, share information and assist others with requests for service
Desirable Skills
- ITIL Foundation is a desirable qualification for this role. Successful candidates will be expected to gain ITIL Foundation within their probation period.
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Service Catalogue Analyst employer: Synapri
As an Agile Delivery Manager with us, you'll be part of a dynamic team dedicated to driving meaningful change within a central government department. Our hybrid work culture promotes flexibility and collaboration, allowing you to engage with cross-functional teams while contributing to impactful transformation programmes. We prioritise employee growth through continuous improvement initiatives and offer a supportive environment where your expertise in agile methodologies will thrive.
We think you need these skills to ace Service Catalogue Analyst
User Needs Identification
Stakeholder Engagement
Research Definition
Quantitative Data Analysis
Qualitative Data Analysis
Outcome Focus
Independent Working
