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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for diverse clients.
- Company: Join a growing MSP with a focus on innovation and client satisfaction.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real difference in IT support.
- Qualifications: 3-5 years of MSP experience and strong Microsoft tech knowledge required.
- Other info: Work in a fast-paced environment with varied challenges and learning opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background. This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems.
Key Responsibilities
- Deliver 1st and 2nd line support across ~100 clients
- Diagnose and resolve hardware, software, and network issues
- Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure)
- Install, configure, and maintain ICT equipment and systems
- Monitor performance and carry out preventative maintenance
- Maintain accurate records within the helpdesk/ticketing system
Required Experience
- 3–5 years’ MSP experience (essential)
- Strong knowledge of Windows Client/Server, Microsoft 365, and Azure
- Solid understanding of networking (LAN/WAN, wired and wireless)
- Proven troubleshooting ability in fast-paced environments
- Experience with ticketing/helpdesk systems
Second Line Support Technician in Rochester employer: Synapri
Contact Detail:
Synapri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Technician in Rochester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved complex issues in past roles. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Second Line Support Technician role!
We think you need these skills to ace Second Line Support Technician in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and troubleshooting skills. We want to see how your background fits the role, so don’t be shy about showcasing your MSP experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how your skills align with our needs. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We’re looking for those proven troubleshooting abilities, so share your success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Synapri
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your MSP Experience
Since they’re looking for someone with 3-5 years of MSP experience, be prepared to share examples of how you've delivered support across multiple clients. Highlight any unique challenges you faced and how you overcame them to demonstrate your adaptability.
✨Familiarise Yourself with Their Environment
Research the company and their client base. Understanding the types of environments they support can help you tailor your answers and show that you're genuinely interested in the role and the company’s mission.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to diagnose and resolve hypothetical issues. Practise articulating your thought process clearly, as this will showcase your troubleshooting ability and how you approach problem-solving in a fast-paced environment.