At a Glance
- Tasks: Lead the vision and strategy for Digital Workplace and AI services, ensuring quality and performance.
- Company: Join a dynamic public sector organisation focused on innovative digital solutions.
- Benefits: Competitive salary, security clearance support, and opportunities for professional growth.
- Other info: Collaborate with multidisciplinary teams and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact by shaping the future of digital services in a secure environment.
- Qualifications: Experience in service ownership and strong stakeholder engagement skills required.
The predicted salary is between 56700 - 69300 £ per year.
Vetting
SC security clearance or eligibility
The Service Owner – Digital Workplace & AI is accountable for the end-to-end quality, performance, benefits and outcomes of the Digital Workplace and AI service portfolio within the Programme.
The post holder will own the service vision, roadmap and strategy; lead service-level prioritisation; and ensure user needs, operational requirements, security obligations and business outcomes are balanced throughout Discovery, Alpha and subsequent delivery phases.
They will work closely with Product Managers, User Researchers, Service Designers, Business Analysts, architects, commercial colleagues, suppliers and partner departments to build a coherent service model rather than a collection of technology components.
- Proven experience as a Service Owner or Deputy Service Owner in HMG, public sector or a comparable regulated environment.
- Strong understanding of the GDS Service Standard and experience moving services through Discovery, Alpha, Beta and/or Live phases.
- Experience owning or shaping digital workplace, collaboration, productivity, end-user computing, knowledge-management or AI-enabled services.
- Ability to lead multidisciplinary teams across product, UCD, architecture, business analysis, suppliers and service management.
- Experience contributing to business cases, including cost modelling, benefits realisation, service transition and workforce planning.
- Strong governance, assurance and risk-management capability, including service boards, reporting and senior decision support.
- Excellent senior stakeholder engagement and written communication skills, including board-ready papers and executive summaries.
- Business Change Delivery
- Experience supporting business change in medium- to large-scale programmes, preferably in secure or complex government environments.
- Practical understanding of adoption, readiness and stakeholder-engagement disciplines.
- Stakeholder Engagement
- Ability to work with senior stakeholders, operational teams and user communities across multiple departments.
- Experience facilitating workshops and structured engagement sessions.
- Readiness, TOM & Operating Change
- Experience contributing to TOM development, organisational readiness assessments and user-journey design.
- Communications & Materials Development
- Ability to prepare clear, engaging and concise communications, guides and briefing materials for diverse audiences.
- Experience working in SECRET-grade or similarly secure environments.
- Knowledge of cloud, air-gapped or classified collaboration platforms.
- Experience of SIAM, consortium, brokerage or multi-supplier operating models.
- Working understanding of ITIL 4 and integration with agile service delivery.
- Experience commissioning or acting on user research and service design evidence.
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Product Owner employer: Synapri
As an Agile Delivery Manager with us, you'll be part of a dynamic team dedicated to driving meaningful change within a central government department. Our hybrid work culture promotes flexibility and collaboration, allowing you to engage with cross-functional teams while contributing to impactful transformation programmes. We prioritise employee growth through continuous improvement initiatives and offer a supportive environment where your expertise in agile methodologies will thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Synapri!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Synapri would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Synapri through your school's career services!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at Synapri. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Synapri
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
