Location: London (hybrid working - 2-3 days onsite)
Duration: 12 months +
Vetting: SC security clearance will be required
Essential Skills
- Platform & Infrastructure Service Management: Proven experience owning and managing critical platform and infrastructure services within large, complex organisations.
- Service Ownership & Governance: Demonstrable experience defining service strategy, roadmaps, SLAs, OLAs, KPIs and service improvement plans.
- Operational Service Delivery: Strong background in ensuring the availability, resilience, performance and security of infrastructure and platform services.
- Supplier & Contract Management: Experience managing third-party suppliers, service providers and support partners, holding them accountable for service outcomes.
- Stakeholder Engagement: Ability to work effectively with technical teams, senior stakeholders, business users and delivery partners to prioritise service needs and improvements.
- IT Service Management (ITSM): Strong understanding of incident, problem, change, release and service transition processes within ITIL-aligned environments.
- Risk & Compliance Management: Experience managing operational risks, security requirements, business continuity and service assurance activities.
Desirable Skills
- Previous experience delivering services within Central Government or wider Public Sector environments.
- Knowledge of GDS Service Standard, Technology Code of Practice and Government Digital Service delivery principles.
- Experience managing cloud-based platforms (Azure, AWS and/or Google Cloud).
- Understanding of modern infrastructure technologies including virtualisation, networking, storage, identity and access management, and platform operations.
- Experience supporting digital transformation, cloud migration or legacy modernisation programmes.
- Relevant certifications such as ITIL v4, SIAM, Azure, AWS, Prince2, MSP or Agile qualifications.
- Experience operating within multi-supplier and outsourced service delivery environments.
- Security Clearance: Willing and eligible to obtain SC clearance; active SC clearance desirable.
Our client operates hybrid working 2-3 days in London, with occasional client site visits will be required into Glasgow.
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Platform & Infrastructure Service Owner employer: Synapri
At Synapri, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team enjoys flexible remote working arrangements with the opportunity for occasional office interactions in London, ensuring a healthy work-life balance while contributing to cutting-edge LegalTech solutions. We are committed to employee growth, providing access to training and development resources that empower our engineers to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Platform & Infrastructure Service Owner
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Synapri are looking for when hiring for a Platform & Infrastructure Service Owner.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Synapri for the Platform & Infrastructure Service Owner, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Synapri as a Platform & Infrastructure Service Owner, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Synapri’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Platform & Infrastructure Service Owner.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Synapri, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Synapri's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Synapri. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Synapri
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Synapri uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Synapri. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
