At a Glance
- Tasks: Define future service architecture and collaborate with teams to enhance service delivery.
- Company: Dynamic organisation focused on secure digital services in London.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on innovation and security.
- Why this job: Shape the future of service architecture in a complex, impactful environment.
- Qualifications: Experience in service architecture and ITIL frameworks essential.
The predicted salary is between 60000 - 75000 € per year.
Location: London (hybrid working – 2 days)
Duration: 6 months
Vetting: SC/DV security clearance eligibility
The Service Architect is responsible for defining the future service architecture, operating model and support approach, working closely with the existing operations teams, suppliers, commercial, security, design and technology leads. The role ensures it adopts best‑practice ITIL service management principles and supports a complex transition period that includes dual‑run, staged onboarding, and progressive capability uplift.
Essential Skills
- Service Architecture for Complex, Secure or National Security Platforms
- Experience designing service models for classified or high‑assurance digital services.
- Strong understanding of operating models in cross‑government or large enterprise environments.
- Deep ITIL Service Management Expertise
- Demonstrable experience applying ITIL frameworks within a complex technical environment.
- Prior experience of designing multi‑tier or federated support models.
- Service Transition Expertise
- Proven experience leading service transition for major digital programmes, preferably with dual‑run or staged migration.
- Understanding of operational acceptance, onboarding, go‑live readiness and ELS.
- Cross‑Government, Multi‑Agency or Supplier Ecosystem Experience
- Experience working across organisational boundaries, ideally involving public sector, suppliers and specialist operations teams.
- Ability to navigate differing service cultures and maturity levels.
- Commercial and SLA/OLA Design Exposure
- Experience working with commercial teams to shape service offerings, SLAs, performance measures and supplier accountabilities.
- Leadership & Communication - Strong communication and influencing skills, able to operate confidently across operational, technical, commercial and senior stakeholder groups.
- Ability to simplify complexity and design services that scale.
Service Architect in London employer: Synapri
As a Service Architect in London, you will join a forward-thinking organisation that values innovation and collaboration. With a hybrid working model, you will enjoy a flexible work-life balance while contributing to high-impact projects that shape the future of secure digital services. The company fosters a culture of continuous learning and professional development, providing ample opportunities for growth within a supportive environment that prioritises best practices and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Architect role.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL frameworks and service transition expertise. We recommend practising common interview questions and scenarios related to service architecture to show you’re the right fit for the job.
✨Tip Number 3
Don’t forget to showcase your leadership and communication skills! During interviews, share examples of how you’ve influenced stakeholders and navigated complex environments. We want to see how you simplify complexity and drive results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Architect position!
We think you need these skills to ace Service Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Architect role. Highlight your experience with service architecture, ITIL frameworks, and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience in service transition and working across different teams. Let us know how you can bring value to our team.
Showcase Your Communication Skills:As a Service Architect, strong communication is key. In your application, demonstrate how you've effectively communicated complex ideas to various stakeholders. We love seeing candidates who can simplify complexity and engage with diverse audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Synapri
✨Know Your Service Architecture Inside Out
Make sure you brush up on your knowledge of service architecture, especially in complex and secure environments. Be ready to discuss your past experiences designing service models for classified services and how you've applied ITIL frameworks in technical settings.
✨Demonstrate Your Transition Expertise
Prepare to share specific examples of how you've led service transitions for major digital programmes. Highlight any experience with dual-run or staged migrations, as this will show your ability to manage complex transitions effectively.
✨Showcase Your Cross-Agency Collaboration Skills
Be ready to talk about your experience working across different organisational boundaries, particularly in public sector environments. Discuss how you've navigated varying service cultures and maturity levels to achieve successful outcomes.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice simplifying complex concepts and be prepared to explain your ideas clearly to both technical and non-technical stakeholders. This will demonstrate your ability to influence and lead across various groups.
