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- Tasks: Lead major incident management and coordinate crisis responses in a dynamic environment.
- Company: Join a global organisation with a focus on technology and innovation.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference by managing critical incidents and leading teams.
- Qualifications: Strong decision-making skills and ITSM leadership experience required.
- Other info: Work in a fast-paced setting with 24/7 operational coverage.
The predicted salary is between 48000 - 72000 £ per year.
Location: London or Milton Keynes (hybrid)
Duration: 6 months +
Vetting: DV security clearance will be required
Looking for a strong decision maker with a good understanding of technology.
- Proven experience in ITSM leadership, incident management, and problem management.
- Strong analytical, problem-solving, and communication skills.
- ITIL 4 Managing Professional certification or equivalent experience.
- Ability to work under pressure and manage multiple incidents.
- Experience leading and developing teams.
- Experience managing 24/7 operational coverage and shift rotas.
- Experience leading MI bridge calls and coordinating with suppliers and partners.
- Experience in crisis management and business continuity.
- Experience working in a large, complex, and global organisation.
You will be required to work operational shifts to cover some evening/nights/weekends based on a monthly rota.
For further details please apply including full CV.
Major Incident Manager in London employer: Synapri
Contact Detail:
Synapri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to incident management and crisis situations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams through tough incidents or managed operational challenges. This will highlight your decision-making prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major Incident Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITSM leadership and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Showcase Your Decision-Making Skills: As a Major Incident Manager, strong decision-making is key. In your application, give examples of situations where you’ve had to make tough calls under pressure. We love seeing real-life scenarios!
Highlight Your Team Leadership Experience: We’re looking for someone who can lead and develop teams effectively. Share your experiences managing teams, especially in a 24/7 operational environment. It’ll help us understand your leadership style!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Synapri
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge, especially around incident and problem management. Be ready to discuss specific examples from your past experiences where you've successfully led teams or managed incidents, as this will show your understanding of the role.
✨Showcase Your Decision-Making Skills
Prepare to share instances where you've had to make tough decisions under pressure. Think about how you handled those situations and what the outcomes were. This will demonstrate your ability to lead effectively in a crisis, which is crucial for a Major Incident Manager.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. You might be asked to explain complex issues to non-technical stakeholders, so being able to simplify your language will be a big plus.
✨Familiarise Yourself with Crisis Management
Since crisis management is part of the job, it’s important to have a solid grasp of business continuity strategies. Prepare to discuss how you've handled crises in the past and what frameworks or methodologies you used to ensure operational stability during those times.
