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- Tasks: Lead the Dynamics 365 product strategy and manage its lifecycle in a charity setting.
- Company: Join a well-known charity focused on digital transformation and community impact.
- Benefits: Enjoy flexible remote work, up to 38 days annual leave, and an 8% matched pension.
- Why this job: Shape impactful products while promoting work-life balance and employee wellbeing.
- Qualifications: Experience with Dynamics 365 CRM and strong product management skills required.
- Other info: Remote role with occasional travel; applicants must have UK work rights.
The predicted salary is between 42000 - 58000 £ per year.
Dynamics 365 (CRM) Product Manager – Charity Sector
Location: Remote – Occasional travel as needed
Salary: £50,000
Start: ASAP
Type: Permanent
We’re currently partnered with a well-known charity seeking a Dynamics 365 (CRM) Product Manager to join their Product Management team. This is a fantastic opportunity to take ownership of their Dynamics 365 and Microsoft product suite, driving product strategy, delivery, and optimisation in line with the organisation’s digital transformation goals.
Key Responsibilities
- Define the product strategy and roadmap in alignment with organisational goals and transformation programmes
- Manage product planning and execution throughout the product lifecycle, including prioritising product and customer requirements, defining product vision, and delivering clear, manageable roadmaps and backlogs
- Build strong, effective relationships with business owners, analysts, engineers, IT leads, and third parties to deliver product roadmaps
- Act as a subject matter expert and leader for Dynamics 365 (CRM) and Microsoft products within the organisation
- Ensure requirements, solution design, and testing are properly documented and traceable across product releases
- Oversee platform governance, data management, integrations, and consent management requirements
✅ Key Requirements
- Proven experience delivering CRM programmes with Dynamics 365 in complex, multi-audience organisations
- Strong understanding of Microsoft product architecture, Dynamics 365 CRM, tech stacks, and user support processes
- Demonstrable background in product management and agile methodologies
- Excellent stakeholder management skills, able to work across multiple teams and functions
- Experience with data cleansing, integrations, and unified consent management
- Ability to lead cross-functional squads and manage product delivery without direct line management authority
Benefits:
- Flexible hybrid/remote working, with travel as required (travel expenses covered)
- Up to 38 days annual leave with long service (after 5 years)
- 8% matched pension contribution
- Fantastic opportunity to shape and take ownership of the organisation’s Dynamics 365 product suite
- A genuine focus on work-life balance and employee wellbeing
If you’d like to learn more and you tick the boxes, then please apply now with your CV.
Please note, applicants must have full right to work in the UK as sponsorship is not available for this role.
Dynamics 365 (CRM) Product Manager employer: Synapri
Contact Detail:
Synapri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 (CRM) Product Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the charity sector. Research how Dynamics 365 can be tailored to meet the unique challenges faced by charities, such as donor management and volunteer coordination. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with professionals already working in product management within the charity sector. Attend relevant webinars or local meetups to connect with others in the field. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your experience with agile methodologies and cross-functional team leadership. Prepare examples from your past roles where you successfully managed product delivery without direct authority. This will highlight your ability to lead and influence effectively.
✨Tip Number 4
Stay updated on the latest features and updates in Dynamics 365. Being knowledgeable about recent changes and enhancements will not only prepare you for discussions during the interview but also show your commitment to continuous learning and improvement in the field.
We think you need these skills to ace Dynamics 365 (CRM) Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and CRM programmes. Focus on relevant achievements and skills that align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the charity sector and how your background in product management can contribute to their digital transformation goals. Be specific about your experience with Microsoft products.
Highlight Stakeholder Management Skills: In your application, emphasise your ability to build relationships across teams. Provide examples of how you've successfully managed stakeholders in previous roles, as this is crucial for the position.
Showcase Agile Methodologies: Demonstrate your familiarity with agile methodologies in your application. Mention any relevant certifications or experiences that illustrate your capability to lead cross-functional squads and manage product delivery effectively.
How to prepare for a job interview at Synapri
✨Showcase Your CRM Expertise
Make sure to highlight your experience with Dynamics 365 and any relevant CRM programmes you've managed. Be prepared to discuss specific projects where you successfully delivered results, as this will demonstrate your capability in handling the responsibilities of the role.
✨Understand the Charity Sector
Research the charity's mission and values before the interview. Understanding their goals will help you align your answers with their organisational objectives, showing that you're not just a fit for the role but also for their culture.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed relationships with various stakeholders in the past. Prepare examples that showcase your ability to communicate effectively across different teams and functions, as this is crucial for the role.
✨Demonstrate Agile Methodology Knowledge
Since the role requires a background in agile methodologies, be ready to discuss how you've applied these principles in your previous work. Share specific examples of how you've led cross-functional teams and managed product delivery in an agile environment.
