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- Tasks: Lead the strategy and delivery of Dynamics 365 products for a charity.
- Company: Join a well-known charity focused on digital transformation and community impact.
- Benefits: Enjoy flexible remote work, up to 38 days leave, and an 8% pension match.
- Why this job: Shape impactful products while promoting work-life balance and employee wellbeing.
- Qualifications: Experience with Dynamics 365 CRM and strong product management skills required.
- Other info: Remote role with occasional travel; applicants must have UK work rights.
The predicted salary is between 42000 - 58000 £ per year.
Dynamics 365 (CRM) Product Manager – Charity Sector
Location: Remote – Occasional travel as needed
Salary: £50,000
Start: ASAP
Type: Permanent
We’re currently partnered with a well-known charity seeking a Dynamics 365 (CRM) Product Manager to join their Product Management team. This is a fantastic opportunity to take ownership of their Dynamics 365 and Microsoft product suite, driving product strategy, delivery, and optimisation in line with the organisation’s digital transformation goals.
Key Responsibilities
- Define the product strategy and roadmap in alignment with organisational goals and transformation programmes
- Manage product planning and execution throughout the product lifecycle, including prioritising product and customer requirements, defining product vision, and delivering clear, manageable roadmaps and backlogs
- Build strong, effective relationships with business owners, analysts, engineers, IT leads, and third parties to deliver product roadmaps
- Act as a subject matter expert and leader for Dynamics 365 (CRM) and Microsoft products within the organisation
- Ensure requirements, solution design, and testing are properly documented and traceable across product releases
- Oversee platform governance, data management, integrations, and consent management requirements
✅ Key Requirements
- Proven experience delivering CRM programmes with Dynamics 365 in complex, multi-audience organisations
- Strong understanding of Microsoft product architecture, Dynamics 365 CRM, tech stacks, and user support processes
- Demonstrable background in product management and agile methodologies
- Excellent stakeholder management skills, able to work across multiple teams and functions
- Experience with data cleansing, integrations, and unified consent management
- Ability to lead cross-functional squads and manage product delivery without direct line management authority
Benefits:
- Flexible hybrid/remote working, with travel as required (travel expenses covered)
- Up to 38 days annual leave with long service (after 5 years)
- 8% matched pension contribution
- Fantastic opportunity to shape and take ownership of the organisation’s Dynamics 365 product suite
- A genuine focus on work-life balance and employee wellbeing
If you’d like to learn more and you tick the boxes, then please apply now with your CV.
Please note, applicants must have full right to work in the UK as sponsorship is not available for this role.
Dynamics 365 (CRM) Product Manager employer: Synapri
Contact Detail:
Synapri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 (CRM) Product Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the charity sector. Research how Dynamics 365 can be tailored to meet the unique challenges faced by charities, such as donor management and fundraising strategies. This knowledge will help you demonstrate your understanding during interviews.
✨Tip Number 2
Network with professionals in the charity sector who are using Dynamics 365. Join relevant online forums or LinkedIn groups to engage in discussions and share insights. Building these connections can provide valuable information and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with agile methodologies and product management in detail. Be ready to share specific examples of how you've successfully managed product lifecycles and collaborated with cross-functional teams, as this is crucial for the role.
✨Tip Number 4
Showcase your ability to build strong relationships with stakeholders. Think of examples where you've effectively communicated with various teams and how that led to successful project outcomes. This will highlight your stakeholder management skills, which are essential for this position.
We think you need these skills to ace Dynamics 365 (CRM) Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and CRM programmes. Focus on relevant achievements and skills that align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the charity sector and your understanding of product management. Mention specific examples of how you've successfully managed product lifecycles and stakeholder relationships in previous roles.
Highlight Relevant Experience: In your application, emphasise your proven experience with Dynamics 365 in complex organisations. Discuss your familiarity with agile methodologies and how you've led cross-functional teams to deliver successful products.
Showcase Your Soft Skills: Since excellent stakeholder management is crucial for this role, include examples that demonstrate your communication and relationship-building skills. This will help convey your ability to work effectively across multiple teams and functions.
How to prepare for a job interview at Synapri
✨Understand the Product Landscape
Familiarise yourself with Dynamics 365 and its features, especially in the context of the charity sector. Be prepared to discuss how you can leverage these tools to drive product strategy and optimise user experience.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to build strong relationships with various stakeholders. Highlight experiences where you've successfully collaborated with business owners, analysts, and IT leads to deliver product roadmaps.
✨Demonstrate Agile Methodologies Knowledge
Be ready to discuss your experience with agile methodologies in product management. Share specific instances where you've applied these principles to manage product delivery effectively, even without direct authority.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to solve hypothetical problems related to CRM programmes or product management. Think through your approach to prioritising requirements and managing product lifecycles in complex environments.
