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- Tasks: Provide 1st & 2nd line support and keep digital platforms running smoothly.
- Company: Join a mission-driven charity and membership organisation.
- Benefits: Gain technical skills in a fast-paced, supportive environment.
- Why this job: Make a real impact supporting tens of thousands of users.
- Qualifications: Proactive attitude and willingness to learn about digital support.
- Other info: Collaborate with teams and suppliers while developing your career.
The predicted salary is between 30000 - 42000 £ per year.
Synapri are supporting a Charity & Membership Organisation looking for a proactive Digital Support Analyst to provide 1st & 2nd line support and help keep their digital platforms running smoothly. This is a great opportunity for someone looking to build technical and coordination skills in a fast-paced, mission-led environment.
Acting as the first point of contact for digital support requests, ensuring issues are triaged, logged, and resolved efficiently. You\’ll also get involved in platform administration, low-level testing, maintenance activities, and collaborating with internal teams and external suppliers. The digital services support tens of thousands of users across public and member-facing platforms, so your work will make a real impact.
Key Responsibilities
- Monitor, triage, and respond to incoming digital support tickets
- Log and prioritise issues, resolving or escalating as appropriate
- Communicate progress and resolutions with internal stakeholders
- Support WordPress site admin, plug-ins, and platform updates
- Assist with testing ahead of releases and go-lives
- Maintain records, documentation, ticket insights, assist with configuring integrations and API-based tools
- Liaise with suppliers and support teams under guidance
- Contribute to UAT, user feedback, and support documentation
Tech & Platforms:
WordPress, GitHub, Azure, AWS, GCP, integrations and API-based tools.
Please apply for immediate consideration
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Digital Support Analyst employer: Synapri
Contact Detail:
Synapri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at charities or membership organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with digital support tools like WordPress and GitHub. Share specific examples of how you've solved problems in the past.
✨Tip Number 3
Don’t just wait for job postings to pop up! Keep an eye on our website and apply directly. We love proactive candidates who take the initiative to reach out and express their interest.
✨Tip Number 4
Prepare for interviews by brushing up on common digital support scenarios. Think about how you'd handle ticket triaging or platform updates. Being ready with real-life examples will show you're the right fit for the role!
We think you need these skills to ace Digital Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Digital Support Analyst role. We want to see how your background aligns with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital support and how you can contribute to our mission. Keep it concise but impactful, showing us your personality.
Showcase Your Technical Skills: Since this role involves platforms like WordPress and tools like GitHub, make sure to mention any relevant technical skills or experiences. We love seeing candidates who are proactive and have hands-on experience!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It streamlines the process for us and ensures your application gets to the right people quickly!
How to prepare for a job interview at Synapri
✨Know Your Digital Support Basics
Before the interview, brush up on your knowledge of digital support processes. Familiarise yourself with common issues that arise in platforms like WordPress and how to troubleshoot them. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
As a Digital Support Analyst, you'll be the first point of contact for support requests. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for liaising with both internal teams and external suppliers.
✨Highlight Your Experience with Tools
Make sure to mention any experience you have with tools like GitHub, Azure, or AWS. If you’ve worked with API integrations or have done low-level testing, share specific examples. This will help the interviewers see that you have the technical skills needed for the job.
✨Prepare Questions About the Role
Come prepared with questions about the charity's digital platforms and their current challenges. This shows your genuine interest in the role and helps you understand how you can contribute. It also gives you a chance to assess if the organisation aligns with your values and career goals.
