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- Tasks: Provide 1st & 2nd line support and keep digital platforms running smoothly.
- Company: Join a mission-driven charity and membership organisation.
- Benefits: Gain technical skills in a fast-paced, supportive environment.
- Why this job: Make a real impact while helping thousands of users daily.
- Qualifications: Proactive attitude and willingness to learn about digital support.
- Other info: Exciting opportunity for career growth and skill development.
Synapri are supporting a Charity & Membership Organisation looking for a proactive Digital Support Analyst to provide 1st & 2nd line support and help keep their digital platforms running smoothly. This is a great opportunity for someone looking to build technical and coordination skills in a fast-paced, mission-led environment.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Acting as the first point of contact for digital support requests, ensuring issues are triaged, logged, and resolved efficiently. You’ll also get involved in platform administration, low-level testing, maintenance activities, and collaborating with internal teams and external suppliers. The digital services support tens of thousands of users across public and member-facing platforms, so your work will make a real impact.
Key Responsibilities
* Monitor, triage, and respond to incoming digital support tickets
* Log and prioritise issues, resolving or escalating as appropriate
* Communicate progress and resolutions with internal stakeholders
* Support WordPress site admin, plug-ins, and platform updates
* Assist with testing ahead of releases and go-lives
* Maintain records, documentation, ticket insights, assist with configuring integrations and API-based tools
* Liaise with suppliers and support teams under guidance
* Contribute to UAT, user feedback, and support documentation
Tech & Platforms:
WordPress, GitHub, Azure, AWS, GCP, integrations and API-based tools.
Please apply for immediate consideration
Digital Support Analyst employer: Synapri
Contact Detail:
Synapri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Analyst
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Digital Support Analyst role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital support and technical skills. Think about scenarios where you've successfully resolved issues or collaborated with teams, as these stories will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Digital Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Digital Support Analyst role. We want to see how your background aligns with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Keep it concise but impactful, showing us your personality.
Showcase Your Technical Skills: Since this role involves digital platforms, don’t forget to mention any experience you have with WordPress, GitHub, or other relevant tools. We love seeing candidates who are tech-savvy and ready to dive into platform administration!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Synapri
✨Know Your Digital Support Basics
Make sure you brush up on the fundamentals of digital support, especially around WordPress and ticketing systems. Familiarise yourself with common issues users face and how to resolve them quickly. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Digital Support Analyst, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for keeping stakeholders informed about progress and resolutions.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've triaged and resolved support tickets in the past. Think of specific situations where you had to prioritise issues or collaborate with teams to find solutions. This will help illustrate your analytical skills and your ability to work under pressure.
✨Familiarise Yourself with the Tech Stack
Get to know the tools and platforms mentioned in the job description, like GitHub, Azure, and API integrations. If possible, play around with these technologies before your interview. Showing that you have hands-on experience or knowledge will definitely give you an edge.
