Digital Product Manager

Digital Product Manager – Contact & Communications

Location: London or Glasgow (Hybrid – 1 day/week on-site)

Contract Length: 9 months

Rate: Competitive day rate (Inside IR35)

Clearance: SC

We\’re hiring an experienced Digital Product Manager to help shape and manage digital tools that improve communications and frontline services to UK citizens worldwide. This role involves leading a group of contact and communication products, including gov.uk content, social media tools, and telephony/voice platforms.

You’ll work closely with internal stakeholders, multidisciplinary teams, and delivery partners to ensure digital services meet user needs, support effective communication, and drive operational impact.

Responsibilities

• Own and lead a portfolio of digital products across discovery, design, delivery, and optimisation
• Act as Scrum Master, managing Agile delivery with Kanban tools
• Use user research and business analysis to shape product roadmaps
• Apply user-centred design, evaluate product success, and support continuous improvement
• Define and track KPIs, lead service assessments, and report to senior stakeholders

Skills

• Experience managing digital products in the public sector or complex environments
• Skilled in Agile and Lean methodologies (Scrum/Kanban)
• Confident working with user research, product prioritisation, and MVP scoping
• Comfortable analysing data, optimising features, and simplifying user journeys
• Experience with content and communication platforms (web, social, voice) is a plus

Desirable:

• Familiarity with UK Government DDaT standards
• Knowledge of digital accessibility and inclusive design
• Experience supporting internal and external communications in a digital context