At a Glance
- Tasks: Join our team to support high-profile customers with cutting-edge media technology.
- Company: Synamedia is a global leader in next-gen media cloud services, transforming entertainment for billions.
- Benefits: Enjoy flexible working arrangements, community events, and mental health initiatives.
- Other info: This role includes a 24/7 rota and opportunities for professional growth.
- Why this job: Be part of a diverse team driving innovation in the media industry while making a real impact.
- Qualifications: Experience with Linux and strong troubleshooting skills are essential; customer support experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!
Role Description
Do you watch TV? Do you stream videos to your computer, phone, or tablet? Synamedia has technology deployed across the globe which is changing the way the world is informed and entertained. Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers.
We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. This is an exciting opportunity to be part of a strong team supporting some of our high profile, key customers. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.
Responsibilities
- This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customer's offices in Heathrow area.
- You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
- Rapid response to platform incidents, ensuring the customer is always kept up to date with the progress of any investigation, and provide input to a detailed resolution report including any further actions required.
- Work with team members to provide detailed analysis of any software defects to the development team.
- Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
- Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
- Pro active involvement in progressing backlog tickets through to conclusion.
Skills and Experience
- Proven experience working with Linux environments - Mandatory
- Strong troubleshooting skills in complex systems - Mandatory
- Experience supporting B2B customers, particularly strategic accounts - Mandatory
- Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
- Experience in the Video/OTT ecosystem - Advantage
- Ability to work effectively in fast-paced environments and collaborate with cross-functional teams
A Culture of Belonging
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.
In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
More information
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
Technical Consultant (Staines-Upon-Thames) employer: Synamedia
At Synamedia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to diversity and inclusion is reflected in our family-friendly policies and flexible working arrangements, ensuring that every employee feels valued and supported. Located in Staines-Upon-Thames, you will have the opportunity to grow alongside industry leaders while contributing to cutting-edge media solutions that impact billions worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant (Staines-Upon-Thames)
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Synamedia, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Synamedia
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Synamedia. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Consultant (Staines-Upon-Thames)
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Synamedia insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Synamedia that you’re committed to staying ahead in the game.
How to prepare for a job interview at Synamedia
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Synamedia to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Synamedia.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
