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- Tasks: Join our team as a Technical Consultant, supporting software installations and customer success.
- Company: Synamedia leads the way in next-gen media cloud services for streaming and distribution.
- Benefits: Enjoy flexible working arrangements, family-friendly policies, and engaging community events.
- Why this job: Be part of a diverse team making an impact in the video streaming industry.
- Qualifications: Strong Linux experience and excellent communication skills are essential; B2B support experience is a plus.
- Other info: Participate in a 24/7 rota and enjoy a supportive, inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers. We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.
This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customer's offices in Heathrow area. You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
- Work with team members to provide detailed analysis of any software defects to the development team.
- Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
- Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
Proven experience working with Linux environments - Mandatory
Experience supporting B2B customers, particularly strategic accounts - Mandatory
Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
Experience in the Video/OTT ecosystem - Advantage
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
Technical consultant - software employer: Synamedia
Contact Detail:
Synamedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical consultant - software
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux, SQL, and cloud services. Being able to discuss these topics confidently during your interview will demonstrate your technical expertise and enthusiasm for the role.
✨Tip Number 2
Prepare examples of your previous experience in customer support, particularly in a B2B environment. Highlight any instances where you successfully resolved issues or improved customer satisfaction, as this will showcase your ability to thrive in a customer-facing role.
✨Tip Number 3
Research Synamedia and its position within the media cloud services industry. Understanding their products and services will allow you to tailor your responses during the interview and show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Be ready to discuss your availability for the 24/7 rota and onsite responsibilities. Showing that you are flexible and willing to adapt to the demands of the role will make you a more attractive candidate.
We think you need these skills to ace Technical consultant - software
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Highlight your experience with Linux, customer support, and any relevant software or tools mentioned.
Tailor Your CV: Customise your CV to reflect your experience in supporting B2B customers and working with Linux environments. Include specific examples of your past roles that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your familiarity with the Video/OTT ecosystem and how your skills can contribute to the team at Synamedia.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free of typos to make a strong impression.
How to prepare for a job interview at Synamedia
✨Showcase Your Linux Expertise
Since strong experience with Linux is mandatory for this role, be prepared to discuss your previous work with Linux environments. Highlight specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Customer-Facing Skills
As the role involves supporting B2B customers, it's crucial to showcase your communication skills. Prepare examples of how you've successfully interacted with clients, resolved issues, and ensured customer satisfaction in past roles.
✨Familiarise Yourself with the Video/OTT Ecosystem
If you have experience in the Video/OTT ecosystem, make sure to mention it during the interview. If not, do some research on current trends and technologies in this area to show your enthusiasm and willingness to learn.
✨Prepare for Technical Questions
Expect technical questions related to databases and networking tools like SQL, Oracle, and MongoDB. Brush up on these topics and be ready to explain how you've used them in your previous roles.
