Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to staff, troubleshoot issues, and enhance operations across multiple sites.
- Company: Join Synamedia, a global leader in media cloud services, transforming entertainment for billions.
- Benefits: Enjoy flexible working arrangements, skill enhancement resources, and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team driving innovation in technology solutions for the entertainment industry.
- Qualifications: 4+ years in IT support, strong communication skills, and familiarity with PC/Mac systems required.
- Other info: Opportunities for growth and community engagement through diverse initiatives and events.
The predicted salary is between 36000 - 60000 £ per year.
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
We are seeking a self-driven and service-oriented IT Professional with a strong passion for learning, problem-solving, and cross-functional collaboration. This role is ideal for someone with a growth mindset, who thrives in dynamic environments and is eager to contribute to impactful technology solutions.
As part of a global organization of over 1,700 employees, you will play a pivotal role in supporting and enhancing IT operations across four major sites in the United Kingdom, while also engaging with diverse teams worldwide. Your work will directly support our mission of delivering seamless and innovative technology experiences across the business.
Responsibilities:
- Providing IT Tier-2 support to both deskside and remote staff, VIP and Execs.
- Responding to queries via tickets, chat, email and phone for our global staff.
- Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
- Following up with staff to ensure full resolution of issues.
- Writing, editing, and revising solution documents for new/updated software and hardware is an advantage.
- Providing basic remote-guided infrastructure support, eg. HW checks, network port patching, storage disks swaps etc.
- Projecting work and acting as liaison to other teams as needed.
- Regular domestic traveling to support our United Kingdom offices/sites (Weybridge, Chilworth, Maidenhead and Farnborough).
- Shipping logistics to remote users.
- Good communication and documentation skills are an advantage.
Personal Attributes:
- 4+ years of experience in a HelpDesk/Deskside Service environment.
- Excellent customer service and communication skills, particularly when interacting with executives and C-level employees.
- Experience supporting both PC and Mac hardware, software, printing and basic networking.
- Basic compute and virtualization skills and ability to troubleshoot and diagnose issues.
- Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory.
- Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage.
- Knowledge and experience with Azure and/or AWS - An advantage.
- Bachelor's Degree is highly desired, but not required.
Growth Opportunities:
When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, Cornerstone and other partners to help you upskill while on the job.
A Culture of Belonging:
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.
In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues.
More information: If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
Locations
Senior Information Technology Support Analyst (Weybridge) employer: Synamedia
Contact Detail:
Synamedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Analyst (Weybridge)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure, and AWS. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the recruitment team. Since the role involves supporting executives and VIPs, showcasing your ability to communicate effectively and provide excellent service will set you apart.
✨Tip Number 3
Prepare to discuss your experience in troubleshooting both PC and Mac systems. Be ready to share specific examples of how you've resolved technical issues in the past, as this will illustrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Demonstrate your growth mindset by discussing any recent learning experiences or certifications you've pursued. This aligns with Synamedia's focus on innovation and continuous improvement, making you a more attractive candidate for the role.
We think you need these skills to ace Senior Information Technology Support Analyst (Weybridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a HelpDesk or Deskside Service environment. Emphasise your skills with both PC and Mac hardware, as well as any experience with Microsoft Office 365, Dynamics, and Active Directory.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've contributed to IT operations in previous roles, and demonstrate your ability to communicate effectively with diverse teams, including executives.
Showcase Documentation Skills: Since the role involves writing and updating solution documents, include examples of your documentation skills in your application. Highlight any experience you have in creating user guides or technical documentation that supports IT solutions.
Highlight Growth Mindset: Synamedia values a growth mindset, so be sure to mention your eagerness to learn and adapt. Discuss any relevant training or certifications you've pursued, especially in areas like Azure or AWS, to show your commitment to professional development.
How to prepare for a job interview at Synamedia
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both PC and Mac hardware, software, and basic networking. Highlight specific examples of how you've diagnosed and resolved issues in previous roles, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since the role involves supporting VIPs and executives, it's crucial to showcase your excellent customer service skills. Share examples of how you've effectively communicated with high-level staff and resolved their technical issues promptly.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet to solve complex IT problems. This could involve troubleshooting hardware or software issues or providing remote support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Express Your Growth Mindset
Synamedia values a growth mindset, so be sure to convey your eagerness to learn and adapt. Discuss any recent skills you've acquired or training you've undertaken, especially in areas like Azure or AWS, to show that you're committed to continuous improvement.
