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- Tasks: Engage with customers, resolve queries, and ensure top-notch service.
- Company: Join Symprove, a leader in microbiome research transforming gut health.
- Benefits: Enjoy a hybrid work model and be part of a mission-driven team.
- Why this job: Make a real impact on customer experiences while promoting health and wellness.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Be an ambassador for a brand that cares about gut health and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Hello we’re Symprove, pioneers in microbiome research and on a mission to change the lives of people with gut health related conditions. Our research with world leading research institutes is uncovering just how many aspects of our health are tied to our gut and the life-changing role Symprove can play. Key purpose of the role Our Customer Experience Specialists are key ambassadors of Symprove. You will be responsible for building relationships with our customers, handling their queries and requests as well as identifying gaps or concerns customers may come across in their interactions with us. Additionally, you will be responsible for ensuring we deliver operational excellence for our customers, guarding and protecting our brand’s reputation. Key responsibilities Manage inbound and outbound contacts with customers To be able to handle contact across a range of touchpoints, for example; voice, email, current CRM, Trustpilot Engaging with customers, demonstrating product knowledge whilst delivering a quality service Maintain great customer satisfaction, resolving complaints efficiently and appropriately Process orders (and any subsequent amendments/cancellations) accurately, ensuring they comply with Sales & Marketing terms and promotions Up-selling products where appropriate Be the voice of our customers, providing insight on the customer exper…
Customer Experience Specialist (Hybrid) employer: Symprove
Contact Detail:
Symprove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Hybrid)
✨Tip Number 1
Familiarize yourself with Symprove's products and the science behind them. Understanding the microbiome and how it affects gut health will help you engage with customers more effectively and demonstrate your expertise.
✨Tip Number 2
Practice your communication skills across different channels. Since you'll be handling customer queries via voice, email, and CRM systems, being comfortable and adaptable in your communication style is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer complaints or improved customer satisfaction, as this will highlight your capability to maintain operational excellence.
✨Tip Number 4
Research customer experience best practices and be ready to discuss how you can apply them at Symprove. Being proactive about improving customer interactions will demonstrate your commitment to the role and the brand.
We think you need these skills to ace Customer Experience Specialist (Hybrid)
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Symprove's mission and values. Highlight your understanding of microbiome research and how it relates to customer experience in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, particularly in handling queries and complaints. Showcase any previous roles where you demonstrated operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer experience and your ability to build relationships. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Communication Skills: Since the role involves managing various contact points, make sure to emphasize your communication skills. Provide examples of how you've effectively resolved customer issues through different channels.
How to prepare for a job interview at Symprove
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for customer service and how it aligns with Symprove's mission. Share examples of how you've positively impacted customer experiences in previous roles.
✨Demonstrate Product Knowledge
Familiarize yourself with Symprove's products and the science behind them. Be prepared to discuss how you would communicate this knowledge to customers and address their queries effectively.
✨Highlight Your Communication Skills
Since the role involves managing various touchpoints, emphasize your ability to communicate clearly and empathetically. Provide examples of how you've successfully resolved customer complaints or inquiries in the past.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve handling difficult customer situations or operational challenges. Think through your responses and be ready to showcase your problem-solving skills and adaptability.
