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For Companies At a Glance
- Tasks: Build strong relationships with university partners and ensure their success with our solutions.
- Company: Join Symplicity, a leader in tech for higher education, focused on client satisfaction.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact in higher education while working with a dynamic team.
- Qualifications: Bachelor’s degree and fluent Arabic skills required; customer service experience preferred.
- Other info: Exciting role with opportunities to engage in innovative projects across the EMEA region.
The predicted salary is between 36000 - 60000 £ per year.
Symplicity is seeking a Client Manager (CM) to support and strengthen relationships with our university and institutional partners across the EMEA region. As a key member of the Client Management team, you will serve as the primary point of contact for clients—ensuring satisfaction, driving adoption, and maximizing the value they receive from our solutions. In this role, you will collaborate closely with internal teams, build deep expertise across Symplicity’s product suite, and act as a trusted advisor helping clients achieve their strategic goals.
Responsibilities
- Build and deepen trusted-advisor relationships to ensure successful delivery, adoption, and implementation of services.
- Identify upsell and cross-sell opportunities within existing accounts and partner with Account Executives to pursue them.
- Maintain up-to-date knowledge of industry trends, client best practices, and evolving needs across the Higher Education space.
- Develop case studies, success stories, and client references to support the broader team.
- Proactively identify at-risk clients and drive turnaround efforts.
- Promote client engagement through webinars, feedback sessions, and roadshows.
- Partner with the Billing team to resolve issues, manage invoices, and process new sales quotes.
- Support the efficient implementation of new Symplicity systems in coordination with Transition Support Specialists.
- Work closely with clients to define critical goals, KPIs, and success measures—and guide them in achieving those objectives.
- Manage day-to-day client communications to ensure an exceptional experience with Symplicity systems.
Qualifications
- Bachelor’s degree.
- Native or fluent Arabic language skills (verbal and written) to effectively support clients across the EMEA region.
- Proven track record of excellence in customer service, relationship building, and client satisfaction.
- Strong problem-solving, analytical thinking, and attention to detail.
- Exceptional written and verbal communication skills in English.
- Genuine interest in Higher Education and technology-enabled student success.
- Friendly, outgoing, high-energy personality with strong interpersonal skills.
- Self-motivated, proactive, and comfortable managing priorities independently.
- Flexible, collaborative team player with high ethical standards.
Client Manager, EMEA employer: Symplicity
Contact Detail:
Symplicity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the higher education sector and let them know you're on the hunt for a Client Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Symplicity and its products. Understand their value proposition and think about how you can help clients achieve their goals. This will show that you're not just interested in the job, but genuinely care about making a difference.
✨Tip Number 3
Practice your communication skills! As a Client Manager, you'll need to build relationships and communicate effectively. Try mock interviews with friends or use online platforms to refine your pitch and ensure you come across as friendly and approachable.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Symplicity and ready to dive into the world of client management.
We think you need these skills to ace Client Manager, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Manager role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about higher education and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Symplicity
✨Know Your Clients
Before the interview, research Symplicity's existing clients and their needs. Understanding their challenges and how the company’s solutions can help will show your genuine interest and readiness to build those trusted relationships.
✨Showcase Your Communication Skills
As a Client Manager, communication is key. Prepare examples of how you've successfully managed client communications in the past. Highlight your ability to convey complex information clearly and effectively, especially in both English and Arabic.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified at-risk clients and turned situations around. Be ready to discuss your analytical thinking and problem-solving skills, as these are crucial for ensuring client satisfaction and success.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in Higher Education and technology. Being able to discuss current best practices and how they relate to Symplicity’s offerings will position you as a knowledgeable candidate who can add value from day one.
