At a Glance
- Tasks: Lead high-impact AI projects for financial institutions and drive customer success.
- Company: Join SymphonyAI, a leader in AI solutions for financial services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a global organisation.
- Why this job: Make a real difference in the financial sector with innovative AI tools.
- Qualifications: Experience in managing large-scale projects and strong commercial acumen required.
The predicted salary is between 70000 - 85000 £ per year.
Overview
SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organisation that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.
We are hiring a Senior Project Manager for Customer Success and Consulting Services in EMEA. You will lead high-impact programmes, shape delivery strategy, and ensure clients realise measurable value. Senior PMs act as trusted advisors, driving adoption, customer engagement, and successful commercial, technical, and operational outcomes. The role is offered in either UK or Ireland.
Key Responsibilities
- Client Relationship & Stakeholder Management — Serve as the senior delivery contact for major customers, providing strategic direction and advisory support.
- Client Relationship & Stakeholder Management — Build long‑term, trusted relationships with senior executives, partners, and cross‑functional stakeholders.
- Client Relationship & Stakeholder Management — Align programme delivery with strategic customer outcomes, including adoption, utilisation, and retention goals.
- Client Relationship & Stakeholder Management — Navigate complex customer environments, resolving escalations and ensuring consistent executive‑level communication.
- Programme / Project Leadership — Lead large, complex, or high‑risk programmes typically exceeding 12 months, including cloud transitions, big‑data environments, digital transformation, or large‑scale SaaS implementations.
- Programme / Project Leadership — Own end‑to‑end programme plans, financial baselines, delivery strategy, and roadmap.
- Programme / Project Leadership — Manage cross‑functional delivery teams, ensuring alignment on milestones, risks, and success criteria.
- Programme / Project Leadership — Drive innovation through modern delivery practices, cloud-native approaches, and data‑driven execution methods.
- Programme / Project Leadership — Ensure programmes measurably improve customer adoption, utilisation, and operational performance.
- Commercial & Business Growth — Shape Statements of Work, commercial proposals, scope assessments, and change control for high‑value engagements.
- Commercial & Business Growth — Own financial performance, including revenue, margin, cost‑to‑complete, forecasting, and risk/commercial exposure.
- Commercial & Business Growth — Identify opportunities for renewals, expansions, and adjacent service offerings.
- Commercial & Business Growth — Partner with Customer Success and account teams to support growth forecasting and long‑term account planning.
- Governance, Assurance & Methodology — Lead governance frameworks, programme reporting, assurance activities, and executive steering committees.
- Governance, Assurance & Methodology — Drive creation of lessons learned, reusable assets, delivery playbooks, and improvements to internal delivery methods.
- Governance, Assurance & Methodology — Embed customer success metrics (adoption, value realisation, customer health) within ongoing governance routines.
- Governance, Assurance & Methodology — Mentor Project Managers and contribute to the maturity of the delivery practice.
Skills & Experience Required
- Proven experience delivering complex, high‑risk, large-scale programmes in SaaS exceeding $5m, cloud, managed services, or big‑data environments.
- Strong commercial acumen, with experience shaping SoWs and managing financial performance.
- Experience partnering with Customer Success teams or managing delivery in customer‑health‑based operating models.
- Ability to lead teams through ambiguity and manage complex stakeholder landscapes including senior executives.
- Deep understanding of delivery governance, risk management, and demonstration of clear financial control to meet or exceed project margin.
- Experience with AI tooling, delivery and adoption.
- Expert‑level hands‑on proficiency with Microsoft Project.
- Experience in regulated industries is an advantage.
- Bachelor’s degree in a technical or business discipline.
- Professional certifications (e.g. PMP / PRINCE2) required.
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
Senior Technical Project Manager - Financial Services (AI-first) employer: SymphonyAI
SymphonyAI Financial Services is an exceptional employer, offering a dynamic work environment where innovation meets impact. With a strong focus on employee growth and development, team members are empowered to lead high-stakes projects that drive real value for clients in the financial sector. Located in the UK or Ireland, employees benefit from a collaborative culture that prioritises strategic relationships and fosters professional advancement in the rapidly evolving field of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Project Manager - Financial Services (AI-first)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like SymphonyAI. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Technical Project Manager - Financial Services (AI-first)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SymphonyAI.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on SymphonyAI's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at SymphonyAI
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SymphonyAI.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at SymphonyAI will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former SymphonyAI employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
