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- Tasks: Lead high-impact programmes and shape delivery strategies for major clients.
- Company: Join SymphonyAI, a leader in AI tools for financial services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on mentorship and career development.
- Why this job: Make a real impact by driving customer success and innovation in AI.
- Qualifications: Proven experience in managing large-scale projects and strong commercial acumen required.
The predicted salary is between 70000 - 90000 ÂŁ per year.
SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organisation that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.
We are hiring a Senior Project Manager for Customer Success and Consulting Services in EMEA. You will lead high-impact programmes, shape delivery strategy, and ensure clients realise measurable value. Senior PMs act as trusted advisors, driving adoption, customer engagement, and successful commercial, technical, and operational outcomes. The role is offered in either UK or Ireland.
Key Responsibilities- Client Relationship & Stakeholder Management — Serve as the senior delivery contact for major customers, providing strategic direction and advisory support.
- Client Relationship & Stakeholder Management — Build long‑term, trusted relationships with senior executives, partners, and cross‑functional stakeholders.
- Client Relationship & Stakeholder Management — Align programme delivery with strategic customer outcomes, including adoption, utilisation, and retention goals.
- Client Relationship & Stakeholder Management — Navigate complex customer environments, resolving escalations and ensuring consistent executive‑level communication.
- Programme / Project Leadership — Lead large, complex, or high‑risk programmes typically exceeding 12 months, including cloud transitions, big‑data environments, digital transformation, or large‑scale SaaS implementations.
- Programme / Project Leadership — Own end‑to‑end programme plans, financial baselines, delivery strategy, and roadmap.
- Programme / Project Leadership — Manage cross‑functional delivery teams, ensuring alignment on milestones, risks, and success criteria.
- Programme / Project Leadership — Drive innovation through modern delivery practices, cloud-native approaches, and data‑driven execution methods.
- Programme / Project Leadership — Ensure programmes measurably improve customer adoption, utilisation, and operational performance.
- Commercial & Business Growth — Shape Statements of Work, commercial proposals, scope assessments, and change control for high‑value engagements.
- Commercial & Business Growth — Own financial performance, including revenue, margin, cost‑to‑complete, forecasting, and risk/commercial exposure.
- Commercial & Business Growth — Identify opportunities for renewals, expansions, and adjacent service offerings.
- Commercial & Business Growth — Partner with Customer Success and account teams to support growth forecasting and long‑term account planning.
- Governance, Assurance & Methodology — Lead governance frameworks, programme reporting, assurance activities, and executive steering committees.
- Governance, Assurance & Methodology — Drive creation of lessons learned, reusable assets, delivery playbooks, and improvements to internal delivery methods.
- Governance, Assurance & Methodology — Embed customer success metrics (adoption, value realisation, customer health) within ongoing governance routines.
- Governance, Assurance & Methodology — Mentor Project Managers and contribute to the maturity of the delivery practice.
- Proven experience delivering complex, high‑risk, large-scale programmes in SaaS exceeding $5m, cloud, managed services, or big‑data environments.
- Strong commercial acumen, with experience shaping SoWs and managing financial performance.
- Experience partnering with Customer Success teams or managing delivery in customer‑health‑based operating models.
- Ability to lead teams through ambiguity and manage complex stakeholder landscapes including senior executives.
- Deep understanding of delivery governance, risk management, and demonstration of clear financial control to meet or exceed project margin.
- Experience with AI tooling, delivery and adoption.
- Expert‑level hands‑on proficiency with Microsoft Project.
- Experience in regulated industries is an advantage.
- Bachelor’s degree in a technical or business discipline.
- Professional certifications (e.g. PMP / PRINCE2) required.
About Us: SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
Senior Project Manager in London employer: SymphonyAI
Contact Detail:
SymphonyAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their challenges and think about how your skills can help solve them. This shows you're not just interested in any job, but specifically in how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of Senior Project Manager. Keep it concise and focus on your achievements that demonstrate your ability to lead complex programmes and drive customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience with complex programmes and client relationships, as these are key for us at SymphonyAI. Use specific examples that showcase your skills in managing high-risk projects.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for AI and how your background aligns with our mission. Be sure to mention your experience in driving customer success and engagement, as this is crucial for the role.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. We love to see how you've improved customer adoption or operational performance in previous projects. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at SymphonyAI!
How to prepare for a job interview at SymphonyAI
✨Know Your Stuff
Before the interview, dive deep into SymphonyAI's mission and the specific role of a Senior Project Manager. Familiarise yourself with their AI tools and how they tackle financial challenges. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading complex programmes and managing cross-functional teams. Be ready to discuss how you've navigated stakeholder relationships and resolved escalations in previous roles, as this is crucial for building trust with clients.
✨Demonstrate Commercial Acumen
Since the role involves shaping Statements of Work and managing financial performance, come prepared with examples of how you've successfully handled budgets and driven business growth in past projects. This will show that you understand the commercial side of project management.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the company's challenges and opportunities. Inquire about their approach to customer success metrics or how they envision the future of AI in financial services. This shows your genuine interest and strategic thinking.