At a Glance
- Tasks: Lead a dynamic team to deliver innovative AI solutions for top financial institutions.
- Company: Join SymphonyAI, a leader in Vertical AI applications transforming industries.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of finance.
- Other info: Work in a fast-paced environment with opportunities for growth across EMEA.
- Why this job: Make a real impact in financial services while driving innovation and efficiency.
- Qualifications: Proven leadership in SaaS, fintech, or tech-enabled financial services with P&L ownership.
The predicted salary is between 120000 - 150000 € per year.
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
SymphonyAI is a vertical AI software company that builds domain-specific, AI-native platforms across multiple industries. Its Financial Services delivers end-to-end AML compliance and fraud prevention solutions across global financial institutions. The division’s value lies in combining rule-based and predictive AI to detect both known and emerging financial crime typologies, improving compliance efficiency, accuracy, and client trust.
The Head of Professional Services, Financial Services EMEA will lead the post-sale delivery organisation for SymphonyAI’s Financial Services division, overseeing 150+ FTE across London, Dublin, Poland, and continental Europe. Reporting to the Global VP of Customer Success, this executive will drive transformation to a SaaS-native, product-aligned and outcome-based delivery engine. The mandate combines strategic and operational leadership: delivering high quality value based solutions to clients, strengthening customer centricity, predictability, and delivery excellence across diverse markets while also identifying and implementing efficiencies to drive margin improvement.
The role carries full ownership of post-sale performance and P&L, driving measurable gains in efficiency, repeatability, time-to-first value, and customer satisfaction. Operating within a fast-moving, product-led environment, the successful candidate will bring an AI-first mindset, commercial acumen, and cross-functional influence. Success will rely on clarity of execution, disciplined delivery governance, and close alignment with Sales, Product, Engineering, and Global Client Operations.
The ideal candidate will be a consultative, commercially astute operator who can challenge and reframe client asks, build trusted partnerships with Tier-1 financial institutions, and inspire a high-performance, customer-centric culture across a complex EMEA footprint.
Key Responsibilities:- Commercial Leadership: Accountable for utilisation, earned revenue realisation, margin, and cash. Partner with Sales to shape SOWs and evolve toward outcome-based and subscription services supporting renewal and ARR.
- Operational Leadership: Own services revenue, gross margin, time-to-value, adoption, and client satisfaction (CSAT) across the project-to-live lifecycle – onboarding, implementation, data services, and partners.
- Change Leadership: Modernise a consulting-led model into a SaaS-native, product-aligned, outcome-driven engine, rebalancing into a shared-services structure with defined SLAs and nearshore integration.
- People Leadership: Manage team(s) across multiple markets; build leadership depth, accountability, and collaboration across Product, Sales, Customer Success, Engineering, and Global Client Operations.
- Performance Metrics: Deliver measurable uplift in time-to-first value, adoption, margin, revenue per head, and predictability; improve repeatability and client reference ability.
- AI-First Culture: Embed AI-first tools and behaviours across delivery and investigation workflows to improve efficiency, insight, and innovation; track measurable AI adoption.
- Client Engagement: Act as executive sponsor for clients; oversee escalations and convert red programmes into referenceable successes.
- Proven experience leading a Professional Services Organisation for an Enterprise Software company in SaaS, fintech, or tech-enabled financial services.
- Direct P&L Ownership > $50million (must have) with proven experience of delivering sequential revenue growth and margin improvements.
- Direct Ownership of organisation 100 + people (must have), skilled at building leadership depth, driving accountability, and sustaining change.
- Proven experience of managing relationships in Tier 1 Accounts and internal C‑Suite.
- Demonstrated ability to transform consulting-led delivery into product‑aligned, outcome‑based programmes with measurable improvement in time-to-value, predictability, and margin.
- Full accountability for Earned Revenue & profitability, including cost-neutral rebalancing during transformation.
- Experienced in shared‑services design, defining SLAs, partner governance, and operating cadence across multi‑country teams (onshore, nearshore, offshore).
- Strong background in financial crime, AML, KYC, or risk analytics preferred.
- Demonstrated AI-literacy — leveraging AI and automation to improve delivery performance, insight generation, and client adoption.
- Experience working across markets, credible with senior stakeholders in the UK, France, Germany, Poland and broader EMEA.
- Consultative, outcome-oriented operator who challenges and reframes client asks; from legacy processes into outcome(s) oriented SaaS native solutions.
- Structured and pragmatic leader who balances commercial discipline with empathy.
- Skilled communicator and negotiator, credible with Tier 1 financial clients.
- Agile and adaptable; thrives in a fast-moving, product-led environment.
- Multilingual preferred (English essential; French or another European language is an advantage).
- Strong ability to build trust, drive change, and inspire high-performing teams.
Location and Travel: London base preferred. Regular travel expected across EMEA.
Head of Professional Services, Financial Services EMEA in London employer: SymphonyAI
At SymphonyAI, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Head of Professional Services role in the vibrant city of London. Our commitment to employee growth is evident through our focus on innovation and collaboration, offering ample opportunities for professional development while working alongside industry leaders in AI and financial services. With a strong emphasis on customer-centricity and a supportive environment, we empower our employees to drive meaningful change and achieve their career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Professional Services, Financial Services EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a LinkedIn profile that highlights your skills and experience relevant to the Head of Professional Services role. Share articles, comment on posts, and engage with others in the field to establish yourself as a thought leader.
✨Tip Number 3
Prepare for interviews like it’s game day! Research SymphonyAI and its Financial Services division thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show that you’re genuinely interested in the company.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you’re serious about joining SymphonyAI. Plus, it gives you a better chance of being noticed by the hiring team. Tailor your application to highlight how your experience aligns with the role.
We think you need these skills to ace Head of Professional Services, Financial Services EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Professional Services role. Highlight your experience in leading professional services, especially in SaaS or fintech, and how it aligns with our mission at SymphonyAI.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've managed teams across multiple markets and driven transformation in previous roles. This is key for us as we look for someone who can inspire a high-performance culture.
Demonstrate Your AI Knowledge:Since we're all about AI at SymphonyAI, make sure to highlight your experience with AI and automation. Talk about how you've leveraged these technologies to improve delivery performance and client satisfaction in your past roles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at SymphonyAI
✨Know Your AI and Financial Crime
Make sure you brush up on your knowledge of AI applications in financial services, especially around AML and fraud prevention. Be ready to discuss how these technologies can transform consulting-led delivery into outcome-based solutions.
✨Demonstrate Commercial Acumen
Prepare to showcase your experience with P&L ownership and how you've driven revenue growth in previous roles. Have specific examples ready that highlight your ability to manage relationships with Tier 1 clients and improve margins.
✨Showcase Leadership Skills
Think about your leadership style and be prepared to discuss how you've built high-performing teams across multiple markets. Highlight any experiences where you've inspired a customer-centric culture or managed change effectively.
✨Be Ready for Scenario Questions
Expect questions that ask you to reframe client asks or handle escalations. Prepare scenarios where you've successfully turned challenging situations into positive outcomes, demonstrating your consultative approach and problem-solving skills.
