At a Glance
- Tasks: Lead a dynamic team to deliver innovative AI solutions for top financial institutions.
- Company: Join SymphonyAI, a leader in Vertical AI applications transforming industries.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of finance.
- Other info: Fast-paced environment with opportunities for growth across EMEA.
- Why this job: Make a real impact in financial services while driving innovation and efficiency.
- Qualifications: Proven leadership in SaaS, fintech, or tech-enabled financial services with P&L experience.
The predicted salary is between 120000 - 150000 € per year.
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
SymphonyAI is a vertical AI software company that builds domain-specific, AI-native platforms across multiple industries. Its Financial Services delivers end-to-end AML compliance and fraud prevention solutions across global financial institutions. The division’s value lies in combining rule-based and predictive AI to detect both known and emerging financial crime typologies, improving compliance efficiency, accuracy, and client trust. SymphonyAI FS partners with banks, insurers, and capital markets institutions to reduce risk exposure, lower false positives, and enhance investigation efficiency through responsible and explainable AI.
The Head of Professional Services, Financial Services EMEA will lead the post-sale delivery organisation for SymphonyAI’s Financial Services division, overseeing 150+ FTE across London, Dublin, Poland, and continental Europe. Reporting to the Global VP of Customer Success, this executive will drive transformation to a SaaS-native, product-aligned and outcome-based delivery engine. The mandate combines strategic and operational leadership: delivering high quality value based solutions to clients, strengthening customer centricity, predictability, and delivery excellence across diverse markets while also identifying and implementing efficiencies to drive margin improvement. The role carries full ownership of post-sale performance and P&L, driving measurable gains in efficiency, repeatability, time-to-first value, and customer satisfaction. Operating within a fast-moving, product-led environment, the successful candidate will bring an AI-first mindset, commercial acumen, and cross-functional influence. Success will rely on clarity of execution, disciplined delivery governance, and close alignment with Sales, Product, Engineering, and Global Client Operations.
The ideal candidate will be a consultative, commercially astute operator who can challenge and reframe client asks, build trusted partnerships with Tier-1 financial institutions, and inspire a high-performance, customer-centric culture across a complex EMEA footprint.
Key Responsibilities
- Commercial Leadership: Accountable for utilisation, earned revenue realisation, margin, and cash. Partner with Sales to shape SOWs and evolve toward outcome-based and subscription services supporting renewal and ARR.
- Operational Leadership: Own services revenue, gross margin, time-to-value, adoption, and client satisfaction (CSAT) across the project-to-live lifecycle – onboarding, implementation, data services, and partners.
- Change Leadership: Modernise a consulting-led model into a SaaS-native, product-aligned, outcome-driven engine, rebalancing into a shared-services structure with defined SLAs and nearshore integration.
- People Leadership: Manage team(s) across multiple markets; build leadership depth, accountability, and collaboration across Product, Sales, Customer Success, Engineering, and Global Client Operations.
- Performance Metrics: Deliver measurable uplift in time-to-first value, adoption, margin, revenue per head, and predictability; improve repeatability and client reference ability.
- AI-First Culture: Embed AI-first tools and behaviours across delivery and investigation workflows to improve efficiency, insight, and innovation; track measurable AI adoption.
- Client Engagement: Act as executive sponsor for clients; oversee escalations and convert red programmes into referenceable successes.
Required Experience
- Proven experience leading a Professional Services Organisation for an Enterprise Software company in SaaS, fintech, or tech-enabled financial services.
- Direct P&L Ownership > $50million (must have) with proven experience of delivering sequential revenue growth and margin improvements.
- Direct Ownership of organisation 100 + people (must have), skilled at building leadership depth, driving accountability, and sustaining change.
- Proven experience of managing relationships in Tier 1 Accounts and internal C‑Suite.
- Demonstrated ability to transform consulting-led delivery into product‑aligned, outcome‑based programmes with measurable improvement in time-to-value, predictability, and margin.
- Full accountability for Earned Revenue & profitability, including cost-neutral rebalancing during transformation.
- Experienced in shared‑services design, defining SLAs, partner governance, and operating cadence across multi‑country teams (onshore, nearshore, offshore).
- Strong background in financial crime, AML, KYC, or risk analytics preferred.
- Demonstrated AI-literacy — leveraging AI and automation to improve delivery performance, insight generation, and client adoption.
- Experience working across markets, credible with senior stakeholders in the UK, France, Germany, Poland and broader EMEA.
Soft Skills
- Consultative, outcome-oriented operator who challenges and reframes client asks; from legacy processes into outcome(s) oriented SaaS native solutions.
- Structured and pragmatic leader who balances commercial discipline with empathy.
- Skilled communicator and negotiator, credible with Tier 1 financial clients.
- Agile and adaptable; thrives in a fast-moving, product-led environment.
- Multilingual preferred (English essential; French or another European language is an advantage).
- Strong ability to build trust, drive change, and inspire high-performing teams.
Location and Travel
- London base preferred. Regular travel expected across EMEA.
Head of Professional Services, Financial Services EMEA employer: SymphonyAI
SymphonyAI is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across its diverse teams in London, Dublin, Poland, and beyond. With a strong focus on employee growth, the company provides ample opportunities for professional development and leadership advancement, all while championing a culture of AI-driven excellence and customer-centricity. Employees benefit from a competitive compensation package, a commitment to work-life balance, and the chance to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Professional Services, Financial Services EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a LinkedIn profile that highlights your skills and experience relevant to the Head of Professional Services role. Share articles, comment on posts, and engage with others in the field to establish yourself as a thought leader.
✨Tip Number 3
Prepare for interviews by researching SymphonyAI and its competitors. Understand their products, values, and recent news. This will help you tailor your responses and show that you're genuinely interested in the company and its mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SymphonyAI team and ready to tackle those complex challenges head-on.
We think you need these skills to ace Head of Professional Services, Financial Services EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading Professional Services Organisations, especially in SaaS or fintech. We want to see how your background aligns with our mission at SymphonyAI!
Showcase Your Leadership Skills:We’re looking for someone who can manage large teams and drive change. Use your application to demonstrate your leadership style and any successful transformations you've led in previous roles.
Highlight Your Client Engagement Experience:Since this role involves working closely with Tier 1 financial institutions, share examples of how you've built trusted partnerships and managed client relationships effectively. We love seeing those success stories!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at SymphonyAI
✨Know Your Numbers
As the Head of Professional Services, you'll need to demonstrate your understanding of P&L management. Be prepared to discuss specific figures from your past experiences, such as revenue growth and margin improvements. This shows you can handle the financial responsibilities that come with the role.
✨Showcase Your Leadership Style
With a team of 150+ across multiple countries, it's crucial to convey your leadership approach. Share examples of how you've built high-performing teams and fostered collaboration in diverse environments. Highlight your ability to inspire and drive change, especially in a fast-paced, product-led setting.
✨Understand the AI Landscape
Since SymphonyAI focuses on AI-native solutions, brush up on the latest trends in AI and how they apply to financial services. Be ready to discuss how you've leveraged AI in previous roles to improve efficiency and client satisfaction. This will show your alignment with the company's mission.
✨Client Engagement is Key
As an executive sponsor for clients, your ability to build trust and manage relationships is vital. Prepare to share stories about how you've successfully navigated challenges with Tier 1 accounts and turned difficult situations into successes. This will demonstrate your consultative approach and client-centric mindset.
