Customer Ops Manager: CX Transformation & AI Enablement

A leading enterprise AI company in Greater London is seeking a Customer Operations Manager to lead the transformation of support services to a Customer Experience model. You will enhance service quality and customer satisfaction while driving the adoption of AI and automation in operations. The ideal candidate should have experience in customer operations within a SaaS environment, strong team management skills, and a solid understanding of incident management processes. The role offers significant impact on the company\’s customer experience journey. #J-18808-Ljbffr