Requirements
- 20+ years experience in technology/engineering, including 10+ years in engineering management leading multiple global functions
- Proven success as a CTO, VP Engineering, or senior technology leader in a B2B SaaS, fintech, communications, or regulated technology environment
- Must have trading floor systems experience, demonstrated deployments, and global experience in capital markets
- Proven success in leading large-scale architectural transformations
- Strong track record delivering mission‑critical, high‑availability platforms with demanding uptime and performance requirements
- Experience with complex systems spanning cloud based operations, deployed hardware and remote management
- Extensive experience with Linux/Windows production workloads and deep knowledge of cloud technology
- Strong commercial acumen with experience aligning product and technology investments to revenue growth
- Exceptional communication skills and experience presenting to Boards, investors, enterprise customers, and senior stakeholders
- Bachelor’s or Master’s Degree in Computer Science or related engineering field
- (Desirable) Knowledge of realtime communications, media and voice systems, recording, surveillance, or unified communications platforms
- (Desirable) Experience with acquisitions, post‑merger integration, or international expansion
- (Desirable) Familiarity with AI/ML use cases in workflow automation, analytics, or customer experience
What the job involves
- The Chief Technology Officer, Cloud9 (CTO) is a highly strategic and technical leader responsible for defining and executing the technology vision, product architecture, engineering strategy, security framework, and innovation roadmap for Cloud9 Trader Voice
- Cloud9 Trader Voice is Symphony's cloud-native, full-featured turret replacement that delivers secure, resilient voice and collaboration solutions for the global trading community connecting 20k users across 900 firms
- This critical leadership role leads a global team of highly skilled employees and is accountable for building and scaling a world‑class technology organization that delivers secure, resilient, low-latency, and highly available voice and collaboration solutions for financial markets participants
- The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients
- Serving as a key member of the operating leadership team, the CTO will be a trusted advisor to Symphony’s CEO, COO, CIO, and executive team on technology strategy, cyber risk, infrastructure resilience, and investment planning
- Define and communicate the long-term technology vision and roadmap for the Cloud9 platform, aligned with company strategy and growth objectives
- Partner with the Cloud9 Head of Product and Cloud9 Head of Sales to align technical goals and execution with business objectives
- Identify and direct technical innovations that create new market opportunities
- Lead the overall technical strategy towards modern user interface design and deployment technologies
- Provide strong technical guidance to meet stringent availability and security requirements
- Own and evolve the technical roadmap in tight collaboration with the architecture and infrastructure teams
- Mandate and execute an AI-centric augmented engineering strategy to modernize aging code, automate quality assurance, and minimize technical debt
- Lead global software engineering, architecture, DevOps, QA, and technical operations teams
- Provide technical guidance to maintain high system availability and functionality for this mission critical product
- Implement AI-powered automated test systems to guarantee the accuracy and reliability of mission-critical voice trading interactions
- Maintain and enhance modern software development practices (CI/CD, agile delivery, observability, and release governance)
- Monitor, measure and improve engineering velocity, quality, predictability, and time-to-market
- In close partnership with CISO, own Cloud9 cybersecurity strategy, secure development lifecycle, and incident response readiness
- Ensure platform resilience, disaster recovery, business continuity, and high‑availability architecture
- Maintain compliance with applicable regulatory, privacy, and data retention obligations relevant to financial markets customers
- Own leadership response during major incidents and customer‑impacting events
- Act as the bridge across global engineering sites
- Recruit, mentor, and lead high-performing engineering teams while implementing scalable development practices
- Lead organizational design, succession planning, and talent development across technology functions
- Engage directly with strategic customers, regulators, partners, and prospects as the senior technology representative
- Monitor competitor capabilities and market trends to inform roadmap priorities
