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For Companies At a Glance
- Tasks: Support sales with technical expertise and ensure seamless integration of voice products.
- Company: Leading communication technology firm focused on global finance.
- Benefits: Competitive salary, bonus plan, and flexible benefits tailored to your needs.
- Why this job: Join a dynamic team and shape the future of voice technology in finance.
- Qualifications: 3+ years experience with Oracle SBCs and strong understanding of SIP/RTP.
- Other info: Diverse workplace with exciting perks and opportunities for growth.
The predicted salary is between 36000 - 60000 Ā£ per year.
About Us
We have spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers. We are now building on our purposeābuilt network, expanding AIāpowered realātime collaboration, redefining flexibility with fully cloudānative software and rethinking the industry's approach to identity verification, connection and intelligence.
Role Description
We are seeking a highly skilled and customerāfacing Sales & Implementation Engineer with expertise in Oracle Session Border Controllers (SBCs) and voice trading technologies. This role combines technical design, deployment, and troubleshooting with preā and postāsales engineering support, ensuring customers achieve seamless integration of Cloud9's voice products across complex enterprise and trading environments. The ideal candidate is a true technologist who thrives at the intersection of telecoms engineering and customer engagement, with a strong background in SIP, RTP, and VoIP architectures, alongside cloudābased voice and networking solutions.
Responsibilities
- Preā & PostāSales Support: act as a trusted technical advisor during the sales cycle, providing design input and solution guidance; deliver postāsales implementation support, ensuring smooth deployment and customer satisfaction; assist in customer lab setups, integration testing, and network/firewall proxy configuration; work closely with Product, Support, Development, and DevOps teams to represent customer needs.
- SBC & Voice Infrastructure Engineering: design, configure, and maintain Oracle SBCs (Acme Packet series) for SIP trunking, interconnect, and media relay; develop and deploy custom scripts and configuration templates using ERE, ACLI, and XML provisioning; troubleshoot signalling and media path issues using Wireshark, Oracle logs, and protocol traces; integrate SBCs with PBXs, softswitches, and SIP platforms (e.g., Fusion, Asterisk, CUCM, Microsoft Teams Direct Routing); implement security policies including DoS protection, topology hiding, and TLS/SRTP encryption; collaborate with network and voice teams to ensure seamless call routing, codec negotiation, and QoS; document workflows, configuration standards, and onboarding guides for internal and clientāfacing use.
Required Qualifications
- 3+ years working with Oracle SBCs (Acme Packet 3900/4500 or virtualized platforms) including installation, configuration, upgrade, migration, troubleshooting and maintenance.
- Strong understanding of SIP/TLS, SDP, RTP/STRP, and NAT traversal techniques.
- Experience with SIP trunking, number normalization, and codec negotiation (G.711, G.729, Opus).
- Experience handling and troubleshooting security certificates.
- Proficiency in scripting languages (Python, Bash, or similar) for automation and testing.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and firewall/NAT configurations.
- Firsthand experience with packet inspection tools (Wireshark, sngrep, pyshark).
- Ability to interpret call flows, debug SIP dialogs, and resolve interoperability issues.
- Excellent documentation and communication skills, especially in clientāfacing scenarios.
Desirable Extras
- Oracle SBC certification (e.g., Oracle Communications Session Border Controller Implementation Specialist).
- Telecoms / Trading systems experience.
- Familiarity with SSO/SAML2.0 technology.
- Experience with cloudāhosted SBCs (OCI, Azure, AWS).
- Familiarity with voice recording, compliance logging.
- Exposure to Barix Instreamer, FFmpeg, or other RTP multicast tools.
Compensation
Competitive salary. Bonus plan. Benefits and perks vary based on location.
Benefits And Perks
Regional specific competitive benefits. Build your own Benefits (BYOB) perk. Many other fun and exciting benefits and activities.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Senior Sales Engineer in Belfast employer: Symphony
Contact Detail:
Symphony Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Senior Sales Engineer in Belfast
āØTip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to telecoms and voice technologies. It's a great way to connect with potential employers and showcase your expertise.
āØTip Number 2
Show off your skills in real-time! If you get the chance, offer to do a live demo of your technical abilities during interviews. This can really set you apart from other candidates and demonstrate your hands-on experience.
āØTip Number 3
Donāt just wait for job openings to pop up! Reach out directly to companies you admire, like Symphony, and express your interest in working with them. A proactive approach can lead to opportunities that arenāt even advertised.
āØTip Number 4
Utilise our website to apply! Weāve got all the latest job listings and resources to help you land that Senior Sales Engineer role. Plus, itās a great way to stay updated on what weāre looking for!
We think you need these skills to ace Senior Sales Engineer in Belfast
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Engineer role. Highlight your experience with Oracle SBCs and voice trading technologies, as well as any relevant projects that showcase your technical skills and customer engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for telecoms engineering and how your background aligns with our mission at Symphony.
Showcase Your Technical Skills: Donāt forget to highlight your technical expertise in SIP, RTP, and VoIP architectures. Include specific examples of how you've used these skills in past roles to solve problems or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team!
How to prepare for a job interview at Symphony
āØKnow Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle SBCs, SIP, RTP, and VoIP architectures. Be ready to discuss specific projects where you've implemented these technologies, as well as any challenges you faced and how you overcame them.
āØShowcase Your Customer Engagement Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your experience in pre- and post-sales support. Think about times when you acted as a trusted advisor and how you ensured customer satisfaction during implementations.
āØDemonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process for diagnosing issues with signalling and media paths, and how you would use tools like Wireshark to resolve them.
āØCommunicate Clearly and Confidently
Strong communication skills are key in this role. Practice articulating complex technical concepts in a way that's easy to understand. Remember, the interviewer will be looking for how well you can convey information to clients who may not have a technical background.
