AL-KO Lead Technician - Trane UK Limited

At Trane Technologies TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

The Technician Lead is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes, and delivery of key projects which will help grow our business in key segments.

Key Responsibilities:

• Liaise with customers on large projects, manage expectations, and serve as the point of contact throughout the duration of works.
• Attend customer sites for meetings and progress reviews on key projects.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with the Service Desk, Sales, and Operations teams to share key customer insights.
• Utilize cutting-edge software and technology, follow blueprints or engineering specifications to understand systems, and provide guidance as needed.
• Generate regular reports on completed invoiced work orders.
• Foster strong customer relationships through exceptional service.
• Communicate with supervisors, regional service managers, senior technicians, and customers to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in a service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills with the ability to motivate technicians to deliver outstanding customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using apps, diagnostic software, and the MS Office Suite.

Skills and Capabilities:

• Strong people and communication skills with a positive mindset.
• Ability to work with minimal supervision.
• Relevant skill-based certifications.
• Availability for standby and callouts on a planned schedule, including weekdays, weekends, and bank holidays.
• Proficiency in using Microsoft Office Suite.
• Valid UK driver's license (company vehicle provided).
• Right to work in the UK.

What You Can Look Forward To:

• Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
• Company vehicle.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Note: This list is not exhaustive. Your manager may assign additional tasks as required to complete the company strategy. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.