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- Tasks: Manage mid-market retail accounts and drive growth across EMEA.
- Company: Join SymphonyAI, a leader in AI solutions for the retail industry.
- Benefits: Competitive salary, flexible hybrid work, and access to cutting-edge technologies.
- Why this job: Make a real impact on the future of retail with innovative AI applications.
- Qualifications: Experience in account management within Retail SaaS and strong communication skills.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Senior Director, Mid-Market to own and grow a portfolio of mid size and smaller retail accounts across EMEA. This role focuses on accounts that sit outside our large enterprise segment, which is managed by our Strategic Account Executives. You will drive renewals, expansion, adoption, and long term customer value, acting as the primary commercial partner for your accounts and ensuring they gain maximum impact from our Retail product suite.
What you will do
- Manage a portfolio of mid size and emerging retail accounts across EMEA.
- Own renewals, expansions, and overall commercial performance in your portfolio.
- Build and execute structured account plans to identify white space, risks, and growth opportunities.
- Develop strong relationships with commercial, operational, and technical stakeholders.
- Understand customer goals and challenges to influence adoption plans and value realisation.
- Drive engagement across the SymphonyAI Retail product suite to increase usage and impact.
- Collaborate closely with Customer Success, Professional Services, Product, Marketing, and Strategic AE teams.
- Coordinate internal resources to support account growth and successful delivery.
- Maintain accurate forecasting, pipeline, and account health insights using Salesforce.
- Provide clear, concise updates to senior sales leadership.
What you will bring
- Experience in account management or customer leadership roles within Retail SaaS or enterprise software.
- Proven track record of driving renewals and expansions in mid market or mid size accounts.
- Strong commercial acumen with experience meeting or exceeding quota.
- Ability to manage multiple accounts with different priorities and levels of maturity.
- Knowledge of retail processes across merchandising, supply chain, store operations, or customer insights is highly valued.
- Excellent communication skills and ability to engage at all levels of a customer organisation.
- Strong organisational skills, a structured approach, and a proactive mindset.
- Experience operating across EMEA and working with cross functional teams.
What We Offer
- Competitive Salary and benefits package designed to attract and retain top talent.
- Flexible Hybrid Working Model to support a healthy work-life balance.
- Collaborative and Inclusive Work Environment that values diversity and teamwork.
- Access to the Latest Technologies and tools to enhance your work and skills.
- A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges-like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.
Senior Director, Mid-Market employer: Symphony Industrial AI, Inc.
Contact Detail:
Symphony Industrial AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Mid-Market
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector and let them know you're on the hunt for a Senior Director role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their retail solutions inside out, so you can showcase how your experience aligns with their needs and how you can drive value for their mid-market accounts.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in driving renewals and expansions. Use specific examples that highlight your commercial acumen and ability to manage multiple accounts effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at SymphonyAI and making an impact in the retail industry.
We think you need these skills to ace Senior Director, Mid-Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Director, Mid-Market. Highlight your experience in account management and any specific achievements in driving renewals and expansions within mid-market accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail SaaS and how your skills align with our mission at SymphonyAI. Be sure to mention your understanding of customer goals and challenges.
Showcase Your Commercial Acumen: In your application, don’t forget to demonstrate your strong commercial acumen. Share examples of how you've met or exceeded quotas in previous roles, especially in managing multiple accounts with varying priorities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity to make an impact in the retail industry!
How to prepare for a job interview at Symphony Industrial AI, Inc.
✨Know Your Accounts Inside Out
Before the interview, dive deep into the mid-size and smaller retail accounts you’ll be managing. Understand their unique challenges and goals, and think about how SymphonyAI's Retail product suite can address these. This will show your potential employer that you're not just familiar with the role but also genuinely interested in their clients.
✨Showcase Your Commercial Acumen
Be prepared to discuss your past experiences with renewals and expansions in mid-market accounts. Use specific examples to illustrate how you've driven commercial performance and met or exceeded quotas. This will demonstrate your ability to deliver results and align with the company's objectives.
✨Build Relationships, Even Virtually
Since this role involves engaging with various stakeholders, think of ways to highlight your relationship-building skills. Share examples of how you've successfully collaborated with cross-functional teams in the past, especially in a remote or hybrid setting. This will reassure them of your ability to foster strong connections across different levels.
✨Master the Art of Structured Planning
Prepare to discuss how you approach account planning. Bring examples of structured account plans you've developed, focusing on identifying growth opportunities and mitigating risks. This will showcase your organisational skills and proactive mindset, which are crucial for managing multiple accounts effectively.
