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For Companies At a Glance
- Tasks: Provide expert IT support, troubleshoot issues, and set up workstations in a dynamic office environment.
- Company: Join SymphonyAI, a leader in AI solutions for enterprises, fostering innovation and teamwork.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and access to the latest technologies.
- Why this job: Make a real impact by supporting cutting-edge technology and enhancing employee experiences.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and excellent communication abilities.
- Other info: Collaborative culture with opportunities for professional growth and travel to datacentres.
The predicted salary is between 36000 - 60000 £ per year.
Overview
IT Desktop Support Specialist role at SymphonyAI for our London office, a key hub in our EMEA operations. This position is crucial in delivering reliable, professional, and seamless IT support for employees, leadership teams, and visiting clients. You will be responsible for providing expert onsite assistance with laptops, desktop software, onboarding and offboarding processes, workstation setups, and meeting room technology.
What You’ll Do
- Provide expert onsite IT support for London office employees, including troubleshooting laptops, desktops, peripherals, and software issues.
- Oversee onboarding and offboarding processes for staff, ensuring smooth access to IT resources and secure management of accounts and equipment.
- Set up and maintain workstations and meeting room technology, ensuring all equipment is operational, professionally presented, and fit for both internal and client-facing purposes.
- Deliver timely support during leadership meetings and client visits, ensuring all technology functions seamlessly and upholds SymphonyAI’s professional standards.
- Collaborate with internal teams to address IT requests and proactively resolve issues to minimise downtime and service interruption.
- Provide occasional support for datacentres in Slough and Slovenia, assisting with infrastructure maintenance and incident response as required.
- Document support activities, maintain inventory, and update asset management records to ensure compliance and traceability.
- Identify areas for process improvement and contribute ideas for optimising IT services and support delivery.
What You’ll Bring
- Experience: Proven track record (3+ years) in IT desktop support or similar technical support roles, ideally in a fast-paced, multinational environment.
- Technical Skills: Strong troubleshooting skills for Windows and Mac operating systems, Office 365, networking basics, and AV/meeting room equipment. Familiarity with IT service management tools and ticketing systems.
- Communication Skills: Excellent verbal and written communication skills, with the ability to support both technical and non-technical users. Professional presence when dealing with leadership and clients.
- Problem-Solving: Ability to work autonomously, prioritise tasks, and resolve issues efficiently under pressure.
- Team Player: Proactive, reliable, and customer-focused attitude with a commitment to service excellence and operational continuity.
- Flexibility: Willingness to occasionally travel to datacentres in Slough and Slovenia if required.
What We Offer
- Competitive Salary and benefits package designed to attract and retain top talent.
- Flexible Hybrid Working Model to support a healthy work-life balance.
- Collaborative and Inclusive Work Environment that values diversity and teamwork.
- Access to the Latest Technologies and tools to enhance your work and skills.
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.
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IT Desktop Support Specialist employer: Symphony Industrial AI, Inc.
Contact Detail:
Symphony Industrial AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at SymphonyAI on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our troubleshooting skills, so think about how we’d handle specific tech issues that might come up in the role.
✨Tip Number 3
Don’t forget to showcase our soft skills! Communication is key in IT support, so be ready to demonstrate how we can explain complex tech stuff in simple terms during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how our experience aligns with the IT Desktop Support Specialist role.
We think you need these skills to ace IT Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Support Specialist role. Highlight your experience with troubleshooting, onboarding, and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team at SymphonyAI. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve solved problems in past roles. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Symphony Industrial AI, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and Mac operating systems. Be ready to discuss specific issues you've resolved in the past, especially with laptops, desktops, and meeting room tech. This will show that you’re not just familiar with the tools but can also handle real-world problems.
✨Showcase Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex IT concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and professionally, especially when discussing how you’ve supported leadership teams or clients in the past.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've autonomously tackled IT issues under pressure. Think of situations where you had to prioritise tasks effectively. This will help illustrate your proactive approach and reliability, which are key traits for this role.
✨Emphasise Team Collaboration
Be ready to talk about your experiences working with internal teams to resolve IT requests. Share instances where you contributed ideas for process improvements or optimised service delivery. This shows that you’re not just a lone wolf but a team player who values collaboration.
