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For Companies At a Glance
- Tasks: Manage patient services and administrative duties in a busy healthcare environment.
- Company: Join Symphony Healthcare Services, a leader in innovative primary care.
- Benefits: Enjoy flexible working, generous leave, and an NHS pension scheme.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer-focused roles are essential.
- Other info: Opportunities for part-time work and career growth in a supportive team.
The predicted salary is between 26500 - 27000 ÂŁ per year.
Symphony Healthcare Services are looking to appoint a permanent, full‑time joint Quality and Outcomes Framework (QOF) Administrator and Patient Services Advisor to work across both Martock Surgery and South Petherton Medical Centre in Somerset. In this dual role you will perform administration and reception duties, liaise with patients, clinical staff and colleagues in an efficient, calm and polite manner, and assist patients in accessing the appropriate service or healthcare professional. The position is permanent, full‑time (37.5 hours per week) Monday to Friday. Part‑time or job‑share opportunities will be considered – please state in your application. Pay is £12.65 to £12.95 per hour, with starting salary based on experience. Closing date: 15/02/2026.
Main Duties of the Job
- Identify and book appointments and home visits in line with practice protocols, including cross‑organisation bookings.
- Search for, register if necessary, and book patients onto the computer system as they present at the desk.
- Deal with enquiries, signposting and requests – face to face or over the telephone – from patients, relatives, clinical team, hospital, pathology and work colleagues.
- Maintain an overview of the waiting areas, informing patients of any known delays and keeping the area neat and tidy.
- Follow up hospital appointments, test results, etc., and act upon messages on the system from the medical team.
- Record visit requests and alert the duty doctor according to practice policy.
QOF Administrator Responsibilities
- Ensure recall systems are robust and up‑to‑date.
- Work under the direction of the Practice Manager to meet the practice's IT needs, develop the use of information technology to achieve modernisation targets, maximise income and improve patient care.
Qualifications, Experience & Knowledge
Essential:
- Computer literate with good keyboard skills.
- Strong listening, verbal and written communication skills to interact with patients and staff at all levels.
- Excellent organisational skills and strong attention to detail.
- Ability to work well under pressure and use own initiative within clear boundaries, seeking advice when necessary.
- Enthusiastic, team‑focused attitude.
- Capacity to complete tasks to a high standard amidst frequent interruptions.
- Experience working in a customer‑focused environment and within an administration team.
- Recognition of the significance of different situations (including emergencies) and ability to take appropriate action following standard policies and procedures.
- English & Maths GCSE or equivalent (grade A*‑D / grade 9‑3).
Desirable:
- Knowledge of medical terminology.
- Knowledge of the NHS/General Practice.
- Experience in the NHS or similar health‑care setting.
- Awareness of clinical systems such as EMIS.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants will need to submit a Disclosure and Barring Service check to verify any previous criminal convictions.
Quality & Outcomes Framework (QOF) Admin & Patient Services Advisor in Martock employer: Symphony Healthcare Services
Contact Detail:
Symphony Healthcare Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Outcomes Framework (QOF) Admin & Patient Services Advisor in Martock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Symphony Healthcare Services. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of QOF Admin & Patient Services Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Quality & Outcomes Framework (QOF) Admin & Patient Services Advisor in Martock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of QOF Admin & Patient Services Advisor. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves liaising with patients and clinical staff, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've worked in a customer-focused environment or have experience in administration, make sure to mention it! We love seeing how your background can enhance our patient services.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Symphony Healthcare Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Quality & Outcomes Framework (QOF) Admin & Patient Services Advisor. Familiarise yourself with appointment booking systems, patient interaction protocols, and the importance of maintaining accurate records. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and clinical staff, practice articulating your thoughts clearly and politely. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your strong listening and verbal skills, which are essential for the position.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where your organisational skills made a difference in your work. This is particularly important for this role, as you'll need to handle various administrative duties while keeping everything running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and its culture. Ask about their approach to patient care or how they support their staff's professional development. This shows that you're not just interested in the job, but also in being part of their team and contributing to their vision.
