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- Tasks: Assist patients via phone and in person, manage appointments, and provide admin support.
- Company: Join Symphony Healthcare Services, a leader in innovative patient care.
- Benefits: Enjoy competitive pay, NHS pension, flexible working, and great employee perks.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Good communication skills, IT proficiency, and a team player attitude required.
- Other info: Part-time role with 23 hours available, perfect for students seeking experience.
The predicted salary is between 12 - 13 £ per hour.
Symphony Healthcare Services are looking to recruit a Patient Services Advisor (phone and administration based duties) for Lister House Surgery in Wiveliscombe in Somerset on a part-time, permanent basis.
Responsibilities will include assisting patients over the phone, as well as face to face, managing appointments, handling repeat prescriptions and providing general administrative support to the team. We have 23 hours vacant, to be worked across Monday to Friday (between 08:00 and 18:30). Working pattern (days and times) will be discussed at interview stage. The rate of pay is £12.65 to £12.95 per hour and starting salaries are offered based on previous experience. This vacancy will close at midnight on 08 February 2026.
Main duties of the job:
- This role requires courteous, calm and effective communication skills over the phone and methodical, accurate administration capabilities.
- You will assist patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.
- You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.
- You will also be confident to proactively alert management/clinical staff to issues of quality, risk and safeguarding, as part of your daily role.
- You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).
- Knowledge of the NHS/General Practice would be desirable, but not essential.
About us:
Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.
Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes, along with flexible working from day of employment and an agile approach to home/office-based working (where applicable).
Job responsibilities:
Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role. Please read this carefully before applying.
Person Specification:
- Computer literate and good keyboard skills
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
- Excellent organisational skills
- Strong attention to detail and the ability to transfer accurate information
- Work well under pressure
- Use own initiative within clear boundaries, seeking advice when necessary
- Demonstrate enthusiasm and a strong sense of teamwork
- Ability to complete tasks to a high standard with frequent interruptions
- Knowledge of medical terminology
- Knowledge of the NHS/General Practice
Qualifications:
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)
Experience:
- Experience of working within a team
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
- Experience of working in a customer focused environment
- Experience of working within an administration team
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.65 to £12.95 an hour - starting salary will be offered based on previous experience.
Patient Services Advisor - Lister House Surgery, Wiveliscombe in Taunton employer: Symphony Healthcare Services Limited
Contact Detail:
Symphony Healthcare Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor - Lister House Surgery, Wiveliscombe in Taunton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Symphony Healthcare Services. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your communication skills and ability to handle patient queries effectively. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your IT skills! Since the role requires sound IT knowledge, be ready to discuss your experience with MS Office and any other relevant software. Maybe even mention a time when you used these skills to improve a process or solve a problem.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Advisor - Lister House Surgery, Wiveliscombe in Taunton
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for in a Patient Services Advisor, and it’ll help you tailor your application to show us why you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication, whether over the phone or face-to-face, make sure to highlight your communication skills in your application. Use clear and concise language to demonstrate how you can effectively assist patients and work as part of our team.
Highlight Relevant Experience: If you’ve got experience in customer service or administration, don’t be shy about it! Share specific examples that showcase your ability to handle tasks under pressure and your familiarity with IT systems like MS Office. We want to see how your background aligns with what we need.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to attach your CV and cover letter directly. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Symphony Healthcare Services Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with tasks like managing appointments and handling repeat prescriptions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves assisting patients over the phone and face-to-face, practice your communication skills. Try role-playing with a friend or family member to simulate patient interactions. Focus on being courteous, calm, and clear in your responses, as these are key traits for success in this position.
✨Show Off Your IT Skills
Brush up on your IT skills, especially with MS Office applications like Outlook and Word. Be prepared to discuss any relevant experience you have with clinical systems, as this could set you apart from other candidates. If you have examples of how you've used these tools effectively in past roles, share them!
✨Demonstrate Team Spirit
This role requires working as part of a team, so be ready to discuss your teamwork experiences. Think of specific examples where you collaborated with others to achieve a goal or resolved conflicts. Showing that you can work well under pressure while supporting your colleagues will make a great impression.
