At a Glance
- Tasks: Assist patients over the phone and manage appointments with a friendly approach.
- Company: Join Symphony Healthcare Services at Creech Medical Centre, a supportive healthcare environment.
- Benefits: Enjoy competitive pay, NHS pension, flexible working, and salary sacrifice schemes.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: GCSEs in English & Maths, strong communication, and organisational skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Symphony Healthcare Services are looking to recruit a Patient Services Advisor (phone and administration based duties) for Creech Medical Centre in Creech St Michael near Taunton in Somerset. The role involves assisting patients over the phone, providing face‑to‑face support, managing appointments, handling repeat prescriptions and delivering general administrative support to the team. This is a permanent contract of 23.5 hours per week. The rate of pay is £12.71 per hour. This vacancy will close at midnight on 30 June 2026.
Main duties of the job
- This role requires courteous, calm and effective communication skills over the phone and methodical, accurate administration capabilities.
- You will assist patients in accessing appropriate services or healthcare professionals, undertake administrative duties in accordance with agreed procedures, protocols and timescales, prioritise your workload, and work as part of a team while meeting competing deadlines.
- You will also proactively alert management or clinical staff to quality, risk and safeguarding issues, and need sound IT skills with experience of MS Office (Outlook, Word, etc.).
Qualifications
- English & Maths GCSE or equivalent (grade A*-D / grade 9 to 3) (E)
- Computer literate with good keyboard skills
- Excellent organisational skills and strong attention to detail
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
- Work well under pressure and complete tasks to a high standard with frequent interruptions
- Use own initiative within clear boundaries, seeking advice when necessary
- Demonstrate enthusiasm and a strong sense of teamwork
- Knowledge of medical terminology and the NHS/General Practice
Experience
- Experience of working within a team
- Recognise the significance of different situations (including emergencies) and take appropriate action following standard policies and procedures
- Experience of working in a customer‑focused environment
- Experience of working within an administration team
- Experience of working in the NHS or a similar health care setting
- Aware of clinical systems such as EMIS
Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection, Symphony is committed to equality of opportunity for all. Benefits include NHS or NEST Pension, salary sacrifice schemes and flexible working from day of employment. An agile approach to home/office‑based working is also available where applicable. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Patient Services Advisor - Creech Medical Centre nr Taunton, Somerset employer: Symphony Healthcare Services Limited
Symphony Healthcare Services is an excellent employer, offering a supportive work culture that prioritises teamwork and patient care. With flexible working options, a commitment to employee growth through training, and benefits such as NHS or NEST Pension schemes, this role at Creech Medical Centre provides a meaningful opportunity to make a difference in the community while enjoying a balanced work-life environment.
Contact Details:
Symphony Healthcare Services Limited Recruitment Team
