Quality & Outcomes Framework (QOF) Admin & Patient Services Advisor in South Petherton

Symphony Healthcare Services are looking to appoint a permanent, full-time joint Quality and Outcomes Framework (QOF) Administrator and Patient Services Advisor to work across both Martock Surgery and South Petherton Medical Centre in Somerset. In this dual role, you will provide administration and reception based duties for the practices, liaise with patients, clinical staff and colleagues in an efficient, calm and polite manner, whilst also receive, assist and direct patients in accessing the appropriate service or healthcare professional.

For the QOF Administrator tasks, you will be a methodical administrator with an eye for detail and good organisational skills. This is a permanent, full-time post of 37.5 hours per week, to be worked Monday to Friday. Part-time or job share opportunities will be considered - please state in your application. The rate of pay for this role is £12.65 to £12.95 per hour and starting salary will be offered based on previous experience.

Main duties of the job:

• Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
• Search for, register if necessary and book onto the computer system patients as they present at the desk.
• Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
• Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
• Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team.
• Record visit requests and alert duty doctor according to practice policy.

QOF Administrator:

• Ensuring recalls systems are robust and up-to-date.
• Working under direction from the Practice Manager to ensure the practices IT needs are met, developing the use of information technology to enable it to meet modernisation targets, maximise income and improve patient care.

About us:

Symphony Healthcare Services Limited was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at our core. Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, we are committed to equality of opportunity for all.

Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options, generous annual leave, flexible working from day one of employment and home working options where appropriate to the role.

Thank you for your interest in joining Symphony! We look forward to hearing from you and receiving your application.

Person Specification:

• Computer literate and good keyboard skills.
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
• Excellent organisational skills.
• Strong attention to detail and the ability to transfer accurate information.
• Work well under pressure.
• Use own initiative within clear boundaries, seeking advice when necessary.
• Demonstrate enthusiasm and a strong sense of teamwork.
• Ability to complete tasks to a high standard with frequent interruptions.
• Knowledge of medical terminology.
• Knowledge of the NHS/General Practice.

Experience:

• Experience of working in a customer focused environment.
• Experience of working within an administration team.
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.
• Experience of working in the NHS or similar health care setting.
• Awareness of clinical systems such as EMIS.

Qualifications:

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Contract: Permanent

Working pattern: Full-time, Part-time, Job share, Flexible working.