Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients and staff with excellent admin and customer service skills.
- Company: Join a dynamic team at Symphony Healthcare Services in Somerset.
- Benefits: Competitive pay, flexible hours, and supportive work environment.
- Other info: Part-time and job share options available; great career growth potential.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication, IT skills, and a caring attitude.
The predicted salary is between 26400 - 27000 £ per year.
Symphony Healthcare Services is looking for a Patient Services Advisor to join our supportive and dynamic teams based at Burnham, Berrow and Highbridge Medical Centres (known as Symphony North Healthcare) in Somerset.
As a Patient Services Advisor, you will play a crucial role in the smooth running of busy medical centres. You will help patients and colleagues alike by providing excellent administration and customer service skills, whilst also showing kindness and compassion.
The role includes tasks such as registering patients, processing correspondence and helping with other administrative tasks to ensure the smooth and efficient running of all 3 sites.
We have 37.5 hours available – working Monday to Friday. Job share and part‑time opportunities will be considered – please state your preferences in your application. Working pattern (days and hours) will be discussed at interview stage. The rate of pay for this role is £12.71 to £12.95 per hour. Starting salaries will be offered based on previous experience.
Main duties of the jobThis role requires courteous, calm and effective communication skills both over the phone and face-to-face in a fast paced medical centre. You will provide administration and reception duties for the medical centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertaking a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.
You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines. You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role. You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.). Knowledge of the NHS / General Practice would be desirable, but not essential.
Job responsibilities- Identify and book appointments and home visits in line with practice protocols, including cross‑organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone.
- Prioritise patients in need of urgent medical attention who present to reception in person or telephone and direct them to the correct clinical intervention/appointment.
- Computer literate and good keyboard skills.
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
- Excellent organisational skills.
- Strong attention to detail and the ability to.
Patient Services Advisor - Burnham, Berrow & Highbridge, Somerset employer: Symphony Healthcare Services Limited
Contact Detail:
Symphony Healthcare Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor - Burnham, Berrow & Highbridge, Somerset
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Symphony Healthcare Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills in administration and customer service can shine in a busy medical centre. We want you to show off your calm and effective communication skills!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. This shows you’re serious about the role and ready to help patients with kindness and compassion.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the Patient Services Advisor role. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Patient Services Advisor - Burnham, Berrow & Highbridge, Somerset
Some tips for your application 🫡
Show Your Compassion: As a Patient Services Advisor, kindness and compassion are key. Make sure to highlight any experiences where you've helped others or provided excellent customer service. We want to see your caring side!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see how you fit the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Patient Services Advisor. Mention relevant skills and experiences that match the job description – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Symphony Healthcare Services Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with tasks like patient registration and appointment booking, as well as the importance of effective communication in a busy medical centre.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you dealt with distressed or aggressive individuals, as this will demonstrate your ability to handle challenging situations with kindness and professionalism.
✨Demonstrate Your IT Proficiency
Since the role requires sound IT skills, be prepared to discuss your experience with software like MS Office. You might even want to mention specific tasks you've accomplished using these tools, which can show your potential employer that you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle patient feedback. This shows your genuine interest in the role and helps you assess if the workplace is the right fit for you.