Patient Services Advisor - The Meadows, Ilminster

Symphony Healthcare Services has a vacancy for a Patient Services Advisor to be based at The Meadows Surgery in Ilminster. The Meadows Surgery is a small practice with a population of just over 4000 patients. We are looking for someone who is kind, friendly and conscientious to join our small team. This varied role combines both telephone and administrative duties and is ideal for someone who enjoys delivering excellent customer service in a busy healthcare environment.

Key Responsibilities:

• Assisting patients over the telephone and face to face
• Managing appointments and patient enquiries
• Processing repeat prescription requests
• Providing general administrative support to the practice team
• Maintaining accurate patient records and ensuring confidentiality at all times

About the Role:

• Permanent contract
• 24 hours per week
• £13.09 per hour

This is a fantastic opportunity to join a supportive team dedicated to delivering high-quality patient care within the local community.

Main duties of the job:

This role requires an individual who can communicate with patients in a professional, calm and compassionate manner, while maintaining high standards of accuracy and attention to detail in a busy administrative environment. You will play a key role in supporting patients to access the most appropriate service or healthcare professional, ensuring enquiries are handled efficiently and sensitively. The role also involves undertaking a wide range of administrative duties in line with established procedures, protocols and timescales.

The successful candidate will be highly organised, able to prioritise their workload effectively, and comfortable managing competing demands while working collaboratively as part of a busy team. Accuracy, reliability and excellent time-management skills are essential. You will also be confident in identifying and escalating any concerns relating to quality, patient safety, risk or safeguarding to the appropriate manager or clinician as part of your day-to-day responsibilities.

Strong IT skills are required, including experience using Microsoft Office applications such as Outlook and Word. The ability to learn and use practice-based clinical systems will also be important. Previous experience within the NHS or General Practice setting would be advantageous; however, this is not essential, and applications are welcomed from candidates with transferable customer service and administrative experience.

Please read the attached job description before applying.

About us:

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all. Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes, along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

We look forward to hearing from you and receiving your application.

Job responsibilities:

Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role. Please read this carefully before applying.

Person Specification:

Knowledge and skills:

• Essential: Computer literate and good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisational skills
• Strong attention to detail and the ability to transfer accurate information
• Work well under pressure
• Use own initiative within clear boundaries, seeking advice when necessary
• Demonstrate enthusiasm and a strong sense of teamwork
• Ability to complete tasks to a high standard with frequent interruptions

Qualifications:

• Essential: English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)

Experience:

• Essential: Experience of working within a team
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
• Desirable: Experience of working in a customer focused environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care setting
• Awareness of clinical systems such as EMIS

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Symphony Healthcare Services Limited

Address: The Meadows Surgery, Canal Way, ILMINSTER, Somerset, TA19 9FE, United Kingdom

Employer's website: https://www.symphonyhealthcareservices.com/